Samantha Hoyt
Binghamton,NY
Summary
Detail-oriented Care Coordinator skilled in case management and patient advocacy. Proven ability to enhance access to healthcare services through effective communication and organizational skills. Committed to fostering patient trust and satisfaction through empathetic care.
Empathetic and organized Care Coordinator with a strong background in patient education and documentation. Experienced in collaborating with multidisciplinary teams to streamline care processes and improve patient outcomes. Ready to leverage skills to enhance patient experiences and operational efficiency.
Overview
19
19
years of professional experience
Work History
Care Coordinator
United Health Services Hospitals
Johnson City, NY
07.2024 - Current
- Coordinated patient care plans, ensuring alignment with treatment goals and services provided.
- Assisted in navigating healthcare resources, improving access to necessary services for patients.
- Collaborated with multidisciplinary teams to enhance communication and streamline care processes.
- Managed scheduling and logistics for patient appointments, optimizing workflow efficiency.
- Documented patient interactions and updates in electronic health records, maintaining accuracy and confidentiality.
- Developed rapport with patients, addressing concerns to promote trust and satisfaction within healthcare settings.
Medical Office Assistant
United Health Services Hospitals
Johnson City, NY
05.2023 - 07.2024
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in maintaining accurate medical records and documentation for compliance.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Streamlined administrative processes, reducing patient wait times significantly.
- Trained new staff on office procedures and software applications to ensure operational consistency.
- Implemented electronic health record systems, improving data retrieval speed and accuracy.
- Monitored vital signs and documented changes in patient conditions for timely medical intervention.
- Assisted in training new nurses on clinical procedures and best practices in primary care settings.
- Utilized electronic health record systems to accurately document patient interactions and treatment plans.
- brought patients back into the rooms and did basic intake for vitals and updated any electronic medical records pertaining to each visit per patient
Medical Receptionist
Untied Health Services
Johnson City, NY
03.2019 - 05.2023
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
- Utilized electronic health record (EHR) systems for accurate patient data entry and retrieval.
- Coordinated insurance verification processes, ensuring compliance with policies and procedures.
- Trained new staff on office protocols and software usage to maintain operational efficiency.
- Implemented process improvements that reduced patient wait times and increased satisfaction scores.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Intake Receptionist
Maines Paper & Food Service Inc.
Conklin, NY
01.2019 - 03.2019
- Managed front desk operations, ensuring timely and accurate customer service.
- Coordinated appointments and intake scheduling for clients, optimizing daily workflow efficiency.
- Processed incoming calls and inquiries with professionalism and attention to detail.
- Maintained comprehensive knowledge of product offerings to assist customers effectively.
- intake international and national drivers for lump trailers.
- completed all the catch weights for frozen cold and dry produce and supplies.
- processed the lumper fees for all the drivers.
- call and receive calls for pick up and drop off of local "mom and pop" stores
Activity Leader
Susquehanna Nursing & Rehabilitation Center
Johnson City, NY
11.2017 - 11.2018
- Designed and implemented engaging activities for residents to enhance social interaction and emotional well-being.
- Coordinated with interdisciplinary teams to assess resident needs and develop tailored activity programs.
- Trained and mentored new staff on best practices for facilitating recreational programs.
- Evaluated activity effectiveness through resident feedback, driving continuous improvement in program offerings.
- assisted and lead group activities in a nursing home environment (ei) chair yoga, bowling, balloon toss, meditation, bingo, 1-1 sensory and aroma therapy sessions.
Direct Support Professional
Catholic Charities Of Broome County
Binghamton, NY
05.2011 - 11.2017
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in achieving personal goals through tailored care plans and regular progress assessments.
- Coordinated transportation and community integration activities, fostering social interactions and engagement.
- Monitored client behavior and health, reporting changes to ensure timely interventions and appropriate care adjustments.
- working in the group home setting for individuals with developmental disabilities, assisted with ADLS, giving medication/narcotics under the training of RN, cooking, cutting food,
- integrating individual in the community and taking them on outings and sporting events i.e. special Olympics, concerts, casinos, restaurants, out for coffee.
Personal Assistant
Southern Tier Independence Center
Binghamton, NY
03.2009 - 05.2011
- Coordinated travel arrangements, ensuring seamless itineraries and cost-effective solutions such as attending appointments with the consumer ( individual with developmental disabilities) .
- worked directly in the home of the consumer in our Consumer Directed Personal Assistance Program (CDPAP).
- Streamlined communication channels between departments, fostering collaboration and information sharing.
- Displayed absolute discretion at handling confidential information.
- Administered medication and monitored patient to ensure effective treatment.
- Developed personalized care plans in collaboration with healthcare teams to meet patient needs.
- Educated patients and families on health management and self-care techniques for improved outcomes.
Certified Medical Assistant
United Methodist Homes -Hilltop
Johnson City, NY
10.2008 - 02.2009
- Administered patient care, including vital signs monitoring and medication administration.
- Assisted healthcare providers with examinations and procedural preparations.
- Coordinated patient scheduling, ensuring timely appointments and efficient workflow.
- Educated patients on treatment plans, medications, and preventative health measures.
- Maintained accurate electronic health records in compliance with regulations.
- Implemented quality improvement initiatives to enhance patient care standards.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience within the nursing home.
Camp Counselor
BOCES, Binghamton - Tioga
Apalachin, NY
07.2008 - 08.2008
- Supervised daily camp activities, ensuring safety and engagement for all participants.
- Developed and implemented creative programming tailored to diverse age groups and interests.
- Facilitated team-building exercises, promoting collaboration and communication among campers.
- Trained new counselors on best practices for child supervision and activity management.
- Coordinated logistics for off-site trips, enhancing camper experiences while ensuring adherence to safety protocols.
- Provided emotional support to campers, fostering resilience and personal growth through mentorship initiatives.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Camp Counselor
ACHIEVE
Binghamton, NY
07.2007 - 08.2007
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented recreational programs, fostering teamwork and social skills.
- Mentored junior counselors, enhancing team cohesion and performance.
- Organized camp events, promoting inclusivity and participation among diverse groups.
- Collaborated with staff to improve program offerings based on camper interests and feedback.
- Led conflict resolution efforts, maintaining positive camp environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Education
No Degree - Registered Nursing
SUNY Broome Community College
Binghamton, NYAssociate of Science - Wildlife Forestry And Conservation
Penn Foster College
Scottsdale, AZ01-2024
Associate of Science - Medical Office Assistance And Coding
Penn Foster College
Scottsdale, AZ12-2023
High School Diploma -
Chenango Valley High School
Binghamton, NY06-2008
Certified Nurses Assistant - Health Care
BOCES Broome-Tioga
Binghamton, NY05-2008
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Goal setting
- Multitasking and organization
- Clear communication
- Crisis intervention
- Empathy and compassion
Accomplishments
- Resolved product issue through patient goals and settings that are set when a patient comes into the office in need of assistance such as housing, transportation, food insecurity but not limited to such items/ categories.
- Documented and resolved patient homelessness with collaboration with case management through catholic charities which led to patient applying for emergency housing and starting the process in getting an apartment locally and managing her mental health through ACBC.
- assisted with setting up UHS food pantry new location/ larger room
- assisted in getting food to patients who did not have transportation, meeting patients at homebase UHS food pantry to give them food in time of need
- have assisted in with teamwork to get patients clothing, heat sources while the patient had limited options while heat was fixed.
Timeline
Care Coordinator
United Health Services Hospitals
07.2024 - Current
Medical Office Assistant
United Health Services Hospitals
05.2023 - 07.2024
Medical Receptionist
Untied Health Services
03.2019 - 05.2023
Intake Receptionist
Maines Paper & Food Service Inc.
01.2019 - 03.2019
Activity Leader
Susquehanna Nursing & Rehabilitation Center
11.2017 - 11.2018
Direct Support Professional
Catholic Charities Of Broome County
05.2011 - 11.2017
Personal Assistant
Southern Tier Independence Center
03.2009 - 05.2011
Certified Medical Assistant
United Methodist Homes -Hilltop
10.2008 - 02.2009
Camp Counselor
BOCES, Binghamton - Tioga
07.2008 - 08.2008
Camp Counselor
ACHIEVE
07.2007 - 08.2007
No Degree - Registered Nursing
SUNY Broome Community College
Associate of Science - Wildlife Forestry And Conservation
Penn Foster College
Associate of Science - Medical Office Assistance And Coding
Penn Foster College
High School Diploma -
Chenango Valley High School
Certified Nurses Assistant - Health Care
BOCES Broome-Tioga