SAMANTHA HUTT
Churchville
Summary
Dedicated team leader with a track record of success in the field. Tackles challenges and seeks opportunities to improve processes and workflows for team benefit. Hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Pre Season Manager
H&R Block
06.2021 - Current
- Recruit for the H&R Block Income Tax Course.
- Recruit experienced tax professionals
- Conduct interviews for receptionists and associate team leaders.
- Support tax office associates in meeting yearly continuing education requirements, increasing certification levels, and Skills to Win training.
- Plan and prepare for virtual or in-person tax office open houses.
- Execute recruiting calling campaigns.
Multi Unit Team Leader
H&R Block
09.2020 - Current
- Manage staffing, operations, and logistics for three offices.
- Work with DGM to create and implement office-level growth plans, and client growth targets.
- Recruiting and interviewing candidates for tax office associate positions.
- Training and coaching associates to execute on SOPs.
- Holding my team accountable, while recognizing outstanding associate contributions.
- Create associate work schedules across all offices.
- Ensure accurate timekeeping and labor management for staff in all offices.
- Daily reports.
- Travel between the three offices as required.
- Prepare individual, personal, and business tax returns.
- Handling supply orders.
- Generate business growth, increase client retention, and offer additional products and services.
- Mentor and support tax office associates.
First Year Tax Professional
H&R Block
11.2019 - 05.2020
- Conduct tax interviews with clients face-to-face and through virtual tools: video, phone, chat, and email.
- Prepare complete and accurate tax returns.
- Generate business growth, increase client retention, and offer additional products and services.
- Provide clients with IRS audit support.
Dispatcher
ADT Security Services
01.2011 - 01.2012
- Respond and dispatch proper authorities on emergency signals.
- Training on different signals and the SOPʼs for each signal.
- Must be able to meet minimum productivity and quality standards set.
- Notifies customers of non-emergency signals.
- Data entry
Laborer
Monroe County Parks Department
01.2010 - 01.2011
- Clean Lodges for reserved parties/events
- Maintain grounds of Oatka Creek, Black Creek, and Churchville Park
Cashier/Cook
Bill Grays
01.2007 - 01.2011
- Take customer orders
- Train new associates
- Payment processing
- Cooking, and prepping
- Dish washing, cleaning floors and tables
- Inventory
Skills
- Technology
- Leadership
- Collaborating/Teamwork
- Problem Solving
- Client relationship management
- Conflict resolution
Timeline
Pre Season Manager
H&R Block
06.2021 - Current
Multi Unit Team Leader
H&R Block
09.2020 - Current
First Year Tax Professional
H&R Block
11.2019 - 05.2020
Dispatcher
ADT Security Services
01.2011 - 01.2012
Laborer
Monroe County Parks Department
01.2010 - 01.2011
Cashier/Cook
Bill Grays
01.2007 - 01.2011
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