Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SAMANTHA IMPENS

Toms River,NJ

Summary

Dynamic professional with a proven track record at Old Man Rafferty's, excelling in high-volume environments and enhancing customer satisfaction through exceptional service and high-quality cocktails. Adept at multitasking and clear communication, I foster team unity while driving performance improvement. My outgoing personality and reliability contribute to lasting customer relationships and operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Old Man Rafferty's
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Wait Staff Member

Crabs Claw Inn
08.2020 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.

Membership Services Representative

Crunch Fitness
06.2020 - 11.2021
  • Assisted prospective and established members in person or by telephone.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Engaged community at fairs and special membership drive events.
  • Investigated and resolved customer inquiries and complaints quickly.

Store Manager

Rita's Italian Ice
05.2019 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Expected Bachelor of Science - Exercise Science

Rutgers University
New Brunswick, NJ
05-2027

High School Diploma -

Toms River High School East
Toms River, NJ
06-2023

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Memory retention
  • Professional appearance
  • Performance improvement

Accomplishments

  • Saved company $[Amount] per month in inventory costs by finding new alcohol vendors.
  • Improved team productivity with morale-boosting incentives.
  • Collaborated with team of 25 employees in the development of Monthly Specialty Drink Menues.

Certification

  • ServSafe Alcohol - National Restaurant Association.
  • Bartender & Mixologist Certification–United States Bartenders' Guild.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Bartender

Old Man Rafferty's
10.2024 - Current

Wait Staff Member

Crabs Claw Inn
08.2020 - Current

Membership Services Representative

Crunch Fitness
06.2020 - 11.2021

Store Manager

Rita's Italian Ice
05.2019 - 01.2021

Expected Bachelor of Science - Exercise Science

Rutgers University

High School Diploma -

Toms River High School East

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SAMANTHA IMPENS