Samantha Insull
Stanley,NC
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
7
7
years of professional experience
Work History
Personal Banker
Fifth Third Bank
08.2023 - 07.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
JB Hunt Transport
07.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
United Wholesale LLC
05.2020 - 07.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Front Desk Receptionist
Advance Family Eyecare
05.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
CNA
Lake Norman Hospital
03.2018 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Novant Health Huntersville Hospital
05.2017 - 03.2018
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Some College - Nursing
Gaston College
High School Diploma -
North Lincoln High School
Lincolnton, NC06-2007
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Time management
- Attention to detail
- Active listening
- Critical thinking
- Data entry
Timeline
Personal Banker
Fifth Third Bank
08.2023 - 07.2024
Customer Service Representative
JB Hunt Transport
07.2022 - 08.2023
Sales Assistant
United Wholesale LLC
05.2020 - 07.2022
Front Desk Receptionist
Advance Family Eyecare
05.2019 - 05.2020
CNA
Lake Norman Hospital
03.2018 - 05.2019
CNA
Novant Health Huntersville Hospital
05.2017 - 03.2018
Some College - Nursing
Gaston College
High School Diploma -
North Lincoln High School
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