Overview
Work History
Timeline
Generic

Samantha Irven

Frisco,TX

Overview

11
11
years of professional experience

Work History

Manager, Talent Acquisition

Recreational Equipment, Inc. (REI)
Seattle, WA
01.2022 - 01.2024
  • Led a team of five remote direct reports to provide support for 100 retail locations across six regions, encompassing over 5,000 hourly and exempt employees on the West Coast
  • Collaborated with business leaders such as Regional Directors, Division Vice President, Diversity Team, and HR BP to strategize alignment on business objectives, assess pivotal recruitment KPIs, and execute diversity strategy, resulting in a 0.3% increase in diverse talent within the West Region
  • Utilized data analysis to pinpoint deficiencies in the recruitment pipeline and gauge the efficacy of marketing initiatives, leading reduced time-to-fill, decreased campaign costs, and enhanced quality of hires
  • Collaborated closely with the Operations Manager to conceptualize and implement a streamlined high-volume recruitment process, incorporating innovative features such as the Text-to-Recruit functionality, and tailored workflows for the new ATS (iCIMS)
  • Formulated and delivered comprehensive Labor Market Analysis presentations for the Real Estate department, aiding in the identification of optimal store locations
  • Examined the recruitment process to pinpoint inefficiencies, and crafted standard operating procedures (SOP) for the recruitment team to ensure consistent operations
  • Identified, negotiated, and cultivated new partnerships to enhance the organization's efforts in attracting diverse talent.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Organized special events such as conferences or training sessions for employees.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Team Lead, Global Talent Acquisition

American Airlines
Fort Worth, Texas
04.2021 - 12.2022
  • Led a team of over three direct reports to enhance operational efficiency, elevate client satisfaction, reduce time-to-fill, and attract diverse talent for corporate workgroups
  • Initiated and developed a pilot program for new hires, leading to increased engagement, higher enrollment in ERGs, and a greater sense of belonging within the organization
  • Effectively facilitated the relocation of international new hires to Headquarters through collaborative efforts with HR, Legal, and hiring managers
  • Conducted training sessions on recruitment best practices with key divisional leaders to enhance candidate experience and ensure adherence to state and federal laws
  • Led the initiative to develop and implement new workflows within the ATS system, enhancing data accuracy regarding candidate experience throughout the recruitment process through collaboration with the HRIS and Operations team
  • Generated ad hoc reports on recruitment KPIs and regularly communicated findings to key stakeholders with actionable steps to senior leaders on a weekly and monthly basis
  • Managed both internal and external recruitment life cycles, serving as a liaison between managers, candidates, and HR
  • Partnered with senior leaders on effective succession planning to identify internal talent for future roles which in result decreased time to fill for critical roles.
  • Partnered with leaders, Diversity & Inclusion teams, and HR to enhance DEI initiatives within recruitment processes.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Analyzed data from various sources to identify trends or patterns in customer behavior.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Senior Talent Advisor/Talent Advisor, Global Talent Acquisition

American Airlines
Fort Worth, Texas
04.2021 - 12.2022
  • Employed a consultative recruiter approach to support key corporate workgroup leaders in attracting, engaging, and hiring top talent for the organization
  • Minimized biases in the candidate selection process by conducting debrief sessions, actively participating in interviews, and facilitating training on best practices
  • Increased diverse pipelines for hiring managers by utilizing data to pinpoint effective recruitment channels
  • Utilized data-driven insights to enhance the hiring manager and candidate experience, resulting in increased satisfaction scores among hiring managers within assigned workgroups and improved quality of hires
  • Spearheaded the corporate recruitment strategy with a focus on Diversity, Equity, and Inclusion (DEI), and developed training sessions on best practices for interviewing.
  • Developed strategies for recruiting diverse talent from a variety of sources.
  • Maintained relationships with external recruiters, universities, and other organizations to identify qualified candidates.
  • Analyzed job requirements and prepared job postings for internal and external use.
  • Designed effective recruitment processes that met organizational objectives.
  • Coordinated background checks and reference checks for new hires prior to start date.
  • Collaborated with hiring managers to develop job descriptions based on current needs.
  • Created reports summarizing recruitment activities such as time-to-fill metrics and diversity initiatives.
  • Compiled feedback from applicants regarding their experience throughout the hiring process.

Talent Acquisition Business Partner

Bright Horizons, LLC
Newton, MA
02.2021 - 04.2021
  • Managed full-cycle recruitment for over 80 daycare facilities in the Midwest region
  • Cultivated strategic partnerships with Directors and Regional Managers to prioritize job openings, decrease time to fill, and forecast future hiring needs
  • Implemented proactive recruitment strategies, including talent pipeline initiatives, to address future hiring needs, resulting in reduced time to hire for challenging locations
  • Discovered and nurtured new partnerships to bolster the organization's endeavors in attracting diverse talent.
  • Collaborated with senior management teams to identify and address organizational challenges, utilizing data-driven insights.
  • Monitored competitor activities in order to gain insights into their strategies and adjust accordingly.
  • Partnered with HR team members to manage recruitment efforts in order to hire qualified personnel.

Talent Acquisition Business Partner & Employer Branding Lead

Teladoc Health
Lewisville, Texas
04.2019 - 02.2021
  • Drove client satisfaction and performed full life cycle recruiting across multiple corporate workgroups
  • Collaborated with key stakeholders to identify needs and devised and implemented an enterprise-wide Competency-Based Hiring, leading to improved quality of hires and more effective candidate selection
  • Coordinated and hosted company’s first DE&I Hiring Manager Training, contributing to a more inclusive recruitment process
  • Led the development and execution of an employer branding strategy, resulting in an increase in the overall company ratings on platforms such as Indeed and Glassdoor
  • Enhanced hiring manager satisfaction by creating new guidelines and best practice toolkits aimed at improving operational efficiencies
  • Facilitated new hire orientation on an as-needed basis.
  • Collaborated with senior management teams to identify and address organizational challenges, utilizing data-driven insights.
  • Assisted with the preparation of presentations for executive meetings outlining progress towards strategic objectives.
  • Facilitated leadership training to develop new leaders from within.

Corporate Recruiter

Paycom, LLC
Oklahoma City, OK
10.2018 - 04.2019
  • Strategically positioned Paycom as the employer of choice in the emerging DFW market while providing comprehensive, consultative full-life cycle recruiting services for corporate workgroups
  • Collaborated with key stakeholders to organize the company's inaugural hiring event in the DFW market, attracting over 200 attendees and resulting in thirty hires
  • Examined the recruitment process to pinpoint inefficiencies, and crafted standard operating procedures (SOP) for the recruitment team to ensure consistent operations
  • Successfully aligned key business objectives by recruiting ten new Paycom Specialists monthly.

Recruiter

Kohl’s Corporation
Milwaukee, WI
08.2015 - 10.2018
  • Conducted full cycle recruitment for stores and contact center positions
  • Developed and implemented sourcing strategies and improved the candidate experience.
  • Developed job descriptions and postings to attract qualified applicants.
  • Negotiated salaries and other employment terms with successful applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Collaborated with hiring managers to understand position requirements.
  • Organized recruitment activities such as career fairs, campus visits.
  • Participated in industry networking events to build talent pipeline.
  • Ensured compliance with applicable laws and regulations regarding recruitment activities.
  • Advised management on staffing needs and strategies for improving diversity initiatives.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Developed promotional materials, including flyers and brochures, to increase brand awareness.

Staffing Specialist

Kohl’s Corporation
Milwaukee, WI
08.2015 - 09.2019
  • Managed screening processes for 250 stores, conducted interviews, and developed recruitment strategies.
  • Conducted interviews with potential employees to assess qualifications, skills, and experience.
  • Assisted in developing job descriptions and specifications for internal positions.
  • Analyzed labor market trends to identify current hiring needs within the organization.
  • Negotiated salaries with potential employees while ensuring they remain competitive in the marketplace.
  • Tracked key metrics such as time-to-fill rate, cost per hire, quality of hire, in order to measure success of staffing initiatives.
  • Created interview questionnaires, assessment guidelines and onboarding processes to provide efficiency at each hiring phase.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.

Key Account Sales Specialist

Fashion Angels Enterprises
Milwaukee , WI
01.2015 - 01.2015
  • Reviewed Retail customer manual to meet shipping expectation.
  • Placed and maintained retailer orders.
  • Resolved discrepancies with shipping product to retail customers to ensure satisfaction.
  • Collaborated with sales account manager to meet sales goal and developed strategies for growth.
  • Maintained relationship with retail buyers
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Managed item setup process for retail customer, Justice for their EU, CAN, and US regions using external vendor net systems.
  • Processed domestic and import orders for replenishment, seasonal, and trend items.
  • Supported sales managers with meeting preparation, including collecting samples, reviewing product highlights and costing.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Processed weekly orders for Justice, including managing stickering, labeling and routing requirements for customer.

Product Manager

Fashion Angels Enterprises
Milwaukee, WI
07.2013 - 01.2015
  • Conducted market research and competitive analysis for existing and potential products.
  • Partnered with 8 factories/trading companies in 5 cities in China to purchase and produce merchandise for retailers. Placing up to 350 orders per season.
  • Communicated progress updates at regular intervals with senior leadership.
  • Sole owner of 200 SKU’s across 12 brands, licensed and private label, equaling 40% of total business.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Partnered with art team on the development of several tween activity kits to ensure product appeals to consumers
  • Resolved discrepancies with product development in production
  • Worked closely with 9 account managers for 100 retailers in 40 plus countries to ensure deadline are met for customers.
  • Prepared domestic and import logistical documents for shipping
  • Reviewed and approve preproduction and production samples for testing and mass production
  • Managed, executed, and communicated product changes to sales and development team
  • Maintained HTS codes on assigned product category
  • Assessed market trends and competition and developed a SWOT analysis to maintain brand relevance
  • Created UPC’s for Spring, Seasonal, and Fall Items
  • Analyzed report to identify top sellers and areas of opportunity
  • Monitored the full life cycle of product to meet planned ship dates
  • Managed inventory of products at the warehouse
  • Maintained shipment calendar to meet retail floorset deadlines

Timeline

Manager, Talent Acquisition

Recreational Equipment, Inc. (REI)
01.2022 - 01.2024

Team Lead, Global Talent Acquisition

American Airlines
04.2021 - 12.2022

Senior Talent Advisor/Talent Advisor, Global Talent Acquisition

American Airlines
04.2021 - 12.2022

Talent Acquisition Business Partner

Bright Horizons, LLC
02.2021 - 04.2021

Talent Acquisition Business Partner & Employer Branding Lead

Teladoc Health
04.2019 - 02.2021

Corporate Recruiter

Paycom, LLC
10.2018 - 04.2019

Recruiter

Kohl’s Corporation
08.2015 - 10.2018

Staffing Specialist

Kohl’s Corporation
08.2015 - 09.2019

Key Account Sales Specialist

Fashion Angels Enterprises
01.2015 - 01.2015

Product Manager

Fashion Angels Enterprises
07.2013 - 01.2015

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Samantha Irven