Samantha Jackson

• Help Spectrum customers understand their billing for services. I educated on value of services they have. I upgrade and downgrade services.
• Provided excellent customer service, developing and maintaining client relationships.
• Identified payment trends and adjusted billing processes accordingly to retain customers.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.

I made outbound cold calls to promote business products.

I was asked to work on the Comcast file. This was taking inbound calls for sales,transfer of service and upgrade an downgrade service.

Took inbound call for info companies.

I was the first person that got a perfect J Lodge score.