Sami Jakubowski
Justin,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
Southlake, TX
10.2017 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts and audits.
Retail Operations Manager
Ulta
Flower Mound, TX
10.2015 - 01.2019
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Organized promotional events that attracted more than 1, 000 people over the course of one weekend.
- Analyzed sales data to identify areas of improvement in performance and profitability.
- Oversaw the training of new employees on company policies and procedures.
Barista
Target Starbucks
Algonquin, IL
01.2012 - 10.2015
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Huntley High School
Huntley, IL05-2014
Skills
- Multitasking and Organization
- Work Planning and Prioritization
- Project Management
- Customer Service Management
- Retail Inventory Management
- Problem Solving
- Operations Management
- Team Development
- Promotional planning
- Leadership Development
Timeline
Store Manager
Starbucks
10.2017 - Current
Retail Operations Manager
Ulta
10.2015 - 01.2019
Barista
Target Starbucks
01.2012 - 10.2015
High School Diploma -
Huntley High School