Samantha James
Federal way,Wa
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC, Microsoft Outlooks applications, HMIS, and ability to navigate multiple online systems. Strong team leader with the ability to meet Quality standards, practices and procedures in a timely manner.
Overview
6
6
years of professional experience
Work History
Customer service representative
VSP vision
11.2024 - Current
- Answers inquiries
- Resolves issues
- Provide information about health insurance plans and policies.
- Handle inbound and outbound calls from clients and providers
- Address questions related to coverage, claims, and policy changes.
- Remote
Shelter Support Staff
Congregations for the homeless
Bellevue, Wa
09.2023 - 10.2024
- Built great leadership and personal relationships with clients while assisting them with resources
- Managed all incoming calls, emails, and log communications
- Help foster and maintain a healthy culture of respect, empowerment and community where the men can move forward in their goals to achieve stability
- Coordinate client sign-in, sleeping arrangement, blanket assignment, client orientation and responsibilities of the shelter, as well as shelter space and amenities
- Promptly deescalate any potential or actual conflict with clients
- Complete staff log, enter client characteristics, complete incident reports and bed night data into database
- Oversee cleanup of the shelter space and outside grounds throughout the day and evening
- Maintain a safe, smooth-running shelter
- Build respectful, empowering relationships with shelter clients ,Help foster and maintain a healthy culture of respect, empowerment and community where the men can move forward in their goals to achieve stability.
Accounts Manager
Aaron’s Furniture
Kent, Wa
07.2020 - 05.2022
- Advising and coaching customers with delinquent accounts
- Daily tracking accounts and ensuring daily goals are maintained
- Collect payments
- Soft credit pulls for each customer
- Build relationships with customers over the phone and in person
- Greeting customers and ensuring a positive work environment
- Encourage team members to achieve monthly goals.
Receptionist/Home Care Aid
Meridian At Stone Creek
Milton, Wa
08.2019 - 08.2021
- Ensuring Demographics
- Obtained licensure to become a home aid representative
- Healthcare Systems Navigation, proficient with EPIC, multi-online system phones
- High skilled in data entry, 50 wpm
- Check in and check out patients/visitors
- Organize all incoming paperwork, work orders, and referrals
- Knowledgeable in Medical Terminology
- Manage and push team to meet monthly/quarterly goals
- Transferring calls to appropriate departments
- Assisting residents with daily tasks/grooming
- Scheduling transportation for residents
Education
High school Diploma - undefined
Rainier Beach High School
06.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer service representative
VSP vision
11.2024 - Current
Shelter Support Staff
Congregations for the homeless
09.2023 - 10.2024
Accounts Manager
Aaron’s Furniture
07.2020 - 05.2022
Receptionist/Home Care Aid
Meridian At Stone Creek
08.2019 - 08.2021
High school Diploma - undefined
Rainier Beach High School