Samantha Jebb
Pearland,USA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate in the Women's shoe Dept.
Dillard's Inc.
09.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately and efficiently using POS systems, ensuring customer satisfaction.
- Trained new associates on company policies, sales techniques, and product knowledge to foster team success.
- Resolved customer inquiries and concerns promptly, enhancing customer loyalty and retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Lead Manager
Designer Shoe Warehouse (DSW)
09.2022 - 09.2024
- Work in a fast paced environment and ability to multitask.
- Rearranging the store based on promotions/ sales.
- Opening and closing the store.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Unloaded trucks 3 times weekly.
- Packed items to meet shipping requirements.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Attended weekly meetings to discuss and optimize strategies.
- Conducted regular performance evaluations, providing constructive feedback to improve individual contributions.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Managed cash drawer operations, maintaining balanced accounts and troubleshooting discrepancies.
Event attendant
City View Catering
05.2020 - 08.2022
- Assisted in setup and breakdown of event spaces to ensure timely readiness.
- Ensured client satisfaction by anticipating needs and providing personalized assistance throughout the duration of each event.
- Maintained cleanliness and organization of event areas during high-traffic periods.
- Collaborated with team members to design visually appealing and functional event spaces.
- Adhered to safety guidelines and regulations during all stages of event preparation and execution, minimizing risks for attendees.
Education
High School Diploma -
Shadow Creek High School
Pearland, TX05.2022
San Jacinto College South Campus
Houston, TX06.2025
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Alvin Community College
Alvin, TX05.2023
Skills
- Customer service
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Relationship building
- Cash handling
- Stocking and receiving
- Store opening and closing
- POS system operation
- Cleaning techniques
- Display setup
- Shipment processing
Timeline
Sales Associate in the Women's shoe Dept.
Dillard's Inc.
09.2024 - Current
Sales Lead Manager
Designer Shoe Warehouse (DSW)
09.2022 - 09.2024
Event attendant
City View Catering
05.2020 - 08.2022
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Alvin Community College
High School Diploma -
Shadow Creek High School
San Jacinto College South Campus
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