Summary
Overview
Work History
Skills
Passions
Timeline
Generic

Samantha Jenniches

Allison,PA

Summary

Results-driven Account Manager/Executive bringing 10+ years of experience in sales, account management, data entry, marketing, and customer service. Skilled in developing lasting client relationships based on proactive support and consistent service. Proficient in developing and applying advanced marketing and customer strategies to accomplish organizational and customer goals.

Overview

12
12
years of professional experience

Work History

Account Manager

Fiverr
05.2022 - 04.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Ensured accurate order processing through meticulous data entry and verification of customer information.

Household Manager

Private Care
09.2020 - 05.2022
  • Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
  • Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
  • Coordinated meals for all family members with focus on catering to dietary restrictions.
  • Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.

General Manager

Anytime Fitness
04.2016 - 03.2018
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Office/Account Manager

TNA Tire
07.2012 - 01.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined internal processes for better efficiency in account management tasks.

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Success
  • Problem Solving
  • Sales and Outreach
  • Solution Selling
  • Relationship Building
  • Organization
  • Adaptability
  • Critical Thinking

Passions

Customer Satisfaction
Ensuring client
satisfaction and building long-term
relationships.


Continuous Learning
Reading and learning about
new trends and techniques in
customer service and sales.

Timeline

Account Manager

Fiverr
05.2022 - 04.2024

Household Manager

Private Care
09.2020 - 05.2022

General Manager

Anytime Fitness
04.2016 - 03.2018

Office/Account Manager

TNA Tire
07.2012 - 01.2017

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Samantha Jenniches