Samantha-jo Winkelman
ALBANY,MN
Summary
Accomplished EVS Director with a proven track record at Yona, enhancing operational efficiency and client satisfaction through strategic leadership and problem-solving. Expert in environmental compliance and customer service, I've significantly reduced workplace accidents and secured favorable vendor contracts, demonstrating exceptional multitasking and team leadership skills.
Overview
5
5
years of professional experience
Work History
EVS Director
Yona
08.2023 - Current
- Abode by and enforced department policies and procedures.
- Coordinated with construction teams during facility expansions or renovations, ensuring minimal disruption to patient care and hospital operations.
- Implemented a department-wide safety program, leading to a reduction in workplace accidents and injuries among EVS staff.
- Utilized data-driven decision making to identify areas for improvement within the EVS department''s daily operations.
- Created detailed schedules for staff assignments, maximizing efficiency while minimizing overtime expenses.
- Covered extra shifts during employee absences.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Developed strong relationships with vendors, negotiating contracts for better pricing on supplies and services.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
Dietary Aide
Mother Of Mercy Senior Living
11.2022 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
EVS ACCOUNT MANAGER
Healthcare Services Group
06.2019 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Education
No Degree - Medical Social Work
St Cloud Technical College
Saint Cloud, MNHigh School Diploma -
Willmar Senior High School
Willmar, MN04.2008
Skills
- Problem-Solving
- Regulatory knowledge
- Environmental Compliance
- Customer Service
- Multitasking Abilities
- Team Leadership
Timeline
EVS Director
Yona
08.2023 - Current
Dietary Aide
Mother Of Mercy Senior Living
11.2022 - 08.2023
EVS ACCOUNT MANAGER
Healthcare Services Group
06.2019 - 11.2022
No Degree - Medical Social Work
St Cloud Technical College
High School Diploma -
Willmar Senior High School
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