SAMANTHA JOFFRAY
Olympia,Washington
Summary
Enterprising Administrative Assistant successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Lashed By Sam, LLC
01.2017 - Current
- Licensed & Aveda Trained Esthetician providing eyelash extensions, lash lift & tints, brow henna, waxing and lamination
- Increased customer satisfaction by providing high-quality services and timely communication with nearly 100 5-star reviews on Google.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies through Social Media Marketing.
- Implemented effective financial management practices, improving cash flow and profitability.
Administrative Assistant
Contract Work
01.2017 - Current
- Serve as the first point-of-contact with regular client interfacing, providing optimal customer service at all times
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Typical Clients: Veterinary clinic, Dental Clinic, and numerous small businesses.
Barista
Hotwire Coffee
01.2013 - 01.2017
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Esthetician License -
Aveda Gary Manuel Institute
Seattle, WA2017
Associate of Science - Business Administration
South Seattle College
Seattle, WA2014
Skills
- Operations Oversight
- Operations Management
- Relationship Management
- Adaptability and Flexibility
- Organizational Skills
- Problem Solving
- Conflict Resolution
- Attention to Detail
- Quality Assurance
- Customer Service
- Process Improvement
- Marketing Expertise
Timeline
Owner/Operator
Lashed By Sam, LLC
01.2017 - Current
Administrative Assistant
Contract Work
01.2017 - Current
Barista
Hotwire Coffee
01.2013 - 01.2017
Esthetician License -
Aveda Gary Manuel Institute
Associate of Science - Business Administration
South Seattle College
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