Samantha Johnson
Albany,GA
Summary
Dynamic professional with a proven track record at Colony Bank, excelling in customer relations and cash handling. I consistently improved customer satisfaction through personalized solutions. Known for my positive attitude and great communication skills, I thrive in fast-paced environments while achieving service excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Universal Banker
Colony Bank
Albany, GA
05.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Admin Coordinator/Key Carrier
Marshalls
Jacksonville, NC
07.2020 - 04.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc) and in the onboarding process of new Associates.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Production Specialist
Takeform
Medina, NY
10.2013 - 03.2020
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Documented deviations in procedures or appearance on production batch sheets for management review.
- Fabricated and assembled products based on customers' specifications.
Receptionist
Fast Fitness For Women
Medina, NY
02.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Cashier
Avanti's Pizza
Medina, NY
11.2009 - 04.2013
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc) and in the onboarding process of new Associates.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
High School Diploma -
Medina High School
Medina, NYSkills
- Customer Relations
- Cash Handling
- Employee Scheduling
- Great Communication
- Train Employees
- Daily Operations
- Positive Attitude
- Great sense of humor
- Electronic funds transfer
- Branch operations
Accomplishments
Bee You Champion of the Month for November 2025
Timeline
Universal Banker
Colony Bank
05.2024 - Current
Admin Coordinator/Key Carrier
Marshalls
07.2020 - 04.2024
Receptionist
Fast Fitness For Women
02.2016 - 10.2016
Production Specialist
Takeform
10.2013 - 03.2020
Customer Service Cashier
Avanti's Pizza
11.2009 - 04.2013
High School Diploma -
Medina High School