Reda Martin
Memphis ,Memphis
Summary
Dynamic Universal Banker and Call Center Representative with a proven track record in the banking world, excelling in cash handling and customer relations. Enhanced service delivery by streamlining account processes and mentoring staff, resulting in improved customer satisfaction. Adept at financial advising, driving informed decisions while maintaining compliance and operational excellence.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Universal Banker
Guaranty Bank And Trust
06.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Educated customers on banking products, driving awareness and adoption of services offered.
- Supported branch operations by maintaining accurate records and managing cash handling procedures.
Call Center Rep
FedEx Employees Credit Association
02.2021 - 05.2024
- Assisted customers with account inquiries and service requests, ensuring timely resolutions.
- Provided support for loan applications, verifying documentation and guiding clients through processes.
- Managed high call volumes, maintaining professionalism and accuracy in responses.
- Documented customer interactions in CRM system, ensuring data integrity and compliance.
Onboarding Representative
FedEx Employee Credit Assoc
01.2020 - 02.2021
- Collaborated with team members to streamline communication processes, enhancing overall service delivery.
- Trained new hires on best practices for customer engagement and system navigation.
- Identified recurring issues in customer feedback, proposing solutions to improve service quality.
- Participated in team meetings to discuss performance metrics and share insights for continuous improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed onboarding schedules, coordinating activities across departments to optimize resource allocation.
Universal Banker
FedEx Employees Credit Association
06.2019 - 01.2020
- Facilitated customer transactions efficiently, ensuring adherence to compliance standards.
- Provided personalized service to members, enhancing customer satisfaction and loyalty.
- Educated clients on financial products, driving informed decision-making.
- Streamlined account opening processes, reducing wait times for customers.
- Mentored new staff on best practices in customer service and operational procedures.
- Led initiatives to enhance digital banking services, improving user accessibility and engagement.
Education
Certified Veterinary Technician -
Animal Behavior College
High School Diploma -
Harding Academy
05.2015
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Financial planning
- Deposit processing
- Customer service
- Data entry
- Customer relations
Timeline
Universal Banker
Guaranty Bank And Trust
06.2024 - Current
Call Center Rep
FedEx Employees Credit Association
02.2021 - 05.2024
Onboarding Representative
FedEx Employee Credit Assoc
01.2020 - 02.2021
Universal Banker
FedEx Employees Credit Association
06.2019 - 01.2020
Certified Veterinary Technician -
Animal Behavior College
High School Diploma -
Harding Academy