Samantha Johnson

• Managed and deescalated various scenarios related to customer satisfaction, drink quality, and employee roles.
• Supported operational efficiency by implementing station layouts and managing employee break coordination during shifts.
• Administered cash handling procedures and analyzed profit margins to maintain operational efficiency during shifts.

Assistant Store Manager Development Program (ADP) Participant

• Selected for Assistant Store Manager Development Program focused on advanced leadership, financial performance, and operational strategy.
• Training in labor management, P&L awareness, coaching strategies, and store-level business planning

• Designed and implemented schedules to optimize workforce efficiency based on employee availability.
• Oversaw cash register operations to facilitate accurate financial transactions. Managed financial processes and ensured proper balancing of cash drawers. Led efforts to enhance transaction efficiency and accuracy.
• Drafted comprehensive pool regulations and mediated conflicts to uphold a safe and orderly environment.

• Create authentic, quality, handcrafted beverages in fast-paced environments while establishing customer connections.
• Facilitated customer interactions to ensure satisfaction while managing order processing and payment transactions.
• Maintained a consistently clean and organized workspace to enhance operational efficiency.