Samantha Johnson
Littleton,CO
Summary
Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities, simultaneously while providing exceptional customer service. Reliable Associate who possesses an excellent work ethic and more than 20+ years in retail and Order management Areas of expertise include inventory, cash management and exceptional customer service. High-achieving Associate offering an extensive background in customer service, sales, client relations Self-directed and self-motivated team player who also works well independently.
Overview
19
19
years of professional experience
Work History
Sales Process Specialist
IntelliSource @ Agilent
Denver, CO
10.2020 - Current
- Knowledgeable in SAP, CRM, COUPA, TRIO, MARS, EPT, Mendix as well as Salesforce
- Support commercial operations by submitting and coordinating requests across multiple systems,
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Partner with sales, operations, and support teams to facilitate efficient workflows and timely request
- Troubleshoot and follow up on system, quoting, and process issues to ensure resolution and accuracy
Order Management
Intellisource @ Keysight
Denver, CO
03.2014 - 01.2022
- Specialized in creating orders for customers for repairs or calibrations on there unites
- Streamlined order processing system to enhance efficiency and accuracy in order fulfillment.
- Coordinated cross-departmental communications to resolve order discrepancies and improve customer satisfaction.
- Collaborated with sales and logistics teams to ensure timely delivery of customer orders, enhancing service reliability.
- Received orders from customers and input into order management system.
- Streamlined order management processes for increased efficiency and productivity.
- Mentored new team members to enhance their understanding of company policies, procedures, and best practices in order management.
- Assisted in the training of new hires, sharing best practices for order management processes.
Sr Beauty Advisor
Walgreens
Lakewood, CO
09.2007 - 03.2014
- Mentored junior beauty advisors to enhance product knowledge and customer service skills.
- Developed personalized beauty solutions for customers based on individual needs and preferences.
- Streamlined inventory management processes to ensure optimal stock levels and reduce waste.
- Conducted training sessions on new product launches, enhancing team expertise and sales performance.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
- Properly promoted new beauty items to all clients through professional tutorials.
- Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
Education
High School Diploma -
BearCreek Highschool
Lakewood05-2004
Skills
- Verbal and written communication
- Data entry
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Professional demeanor
- Problem-solving aptitude
Timeline
Sales Process Specialist
IntelliSource @ Agilent
10.2020 - Current
Order Management
Intellisource @ Keysight
03.2014 - 01.2022
Sr Beauty Advisor
Walgreens
09.2007 - 03.2014
High School Diploma -
BearCreek Highschool