Samantha Jones
Bedford,TX
Summary
Certified phlebotomist dedicated to making patients feel seen and comfortable in a healthcare setting. Experience in leadership making effective problem solving skills under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
Hurst, TX
01.2023 - Current
- Supervised daily operations, ensuring high-quality service and efficient workflow.
- Trained and mentored new team members to enhance service standards.
- Implemented process improvements to increase operational efficiency and reduce wait times.
- Resolved customer complaints swiftly, fostering a positive experience for patrons.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
Phlebotomy Training Specialists
Fort Worth, TXGeneral Studies
Tarrant County College
Fort Worth, TXHigh School Diploma -
L.D. Bell
Hurst, TX05-2022
Skills
- Venipuncture technique
- Butterfly technique
- Capillary puncture
- Centrifugation process
- Patient identification
- Needlestick safety
- Problem-solving
- Order of draw
Certification
- Certified Phlebotomy Technician, National Healthcareer Association - May 2026 (pending)
Timeline
Shift Leader
Dutch Bros
01.2023 - Current
Phlebotomy Training Specialists
General Studies
Tarrant County College
High School Diploma -
L.D. Bell