Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Haney

Greenfield,IN

Summary

Dynamic Shift Lead with proven expertise in guest service and conflict resolution, honed at Taco Bell. Excelled in training employees, enhancing workplace safety, and elevating customer satisfaction through exceptional service. Skilled in venipuncture technique, showcasing a blend of technical proficiency and soft skills. Achieved significant performance improvements, demonstrating a commitment to excellence and teamwork.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Taco Bell
05.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Crew Member

Taco Bell
07.2022 - 05.2024
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

High School Diploma -

Greenfield Central High School
Greenfield, IN
06-2024

Skills

  • Guest service
  • Venipuncture technique
  • Order of draw
  • Conflict resolution
  • Patient support
  • Workplace safety
  • Performance improvement
  • Butterfly needle technique
  • Patient care
  • Capillary puncture

Certification

  • [Certified Phlebotomy Technician] [NHCO] [2024 December]

Timeline

Shift Lead

Taco Bell
05.2024 - Current

Crew Member

Taco Bell
07.2022 - 05.2024

High School Diploma -

Greenfield Central High School

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Lauren Haney