April O'Hara
New Salisbury,IN
Summary
I have always started out at most jobs at an enty level postion and in no time, achieved a promotion. I love to learn new things, I am always willing to learn more about my role and the next role.
Becoming complacent isn't an option for me, I'm always making improvements to myself or my surrounding, I am a very hard worker, that leads by example and is always the first to volunteer to try something new.
Overview
25
25
years of professional experience
Work History
Shift Lead
Thorntons Gas Station
05.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Ordering for the store, putting away new products, and organzing back stock.
Child Care Manager
Day Kamp
08.2020 - 05.2022
- Ensured compliance with state regulations by conducting thorough audits of policies, procedures, and documentation.
- Streamlined childcare center operations, optimizing daily schedules, and resource allocation.
- Enhanced children''s emotional well-being by implementing nurturing and supportive childcare practices.
- Oversaw facility maintenance ensuring a safe, clean environment conducive to learning and play.
Arts and Hobbies Manager
Hobby Lobby
11.2014 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built and reorganized displays.
- Ordered and organized 2 departments in a fast pace environment
Backup Teller Supervisor
PNC Bank
06.2006 - 06.2011
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Ordered cash for branch, did all the product ordering, and did night deposit
- Trained on ATM deposits and filling machine
Picker, Problem Solver, Ambassador
Amazon
10.2010 - 02.2011
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Trained new Pickers
- Conducted and Maintained all regulations and rules, taught all new incoming pickers the right way to do things
Medicare Customer Service Representative
Humana
10.2008 - 03.2009
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Inputed incoming new Medicare Patients with new PCP's
- Updated demographics
Dual Rate Shift Manager
Caesars Entertainment
05.1999 - 01.2006
- Maximized operational efficiency by regularly reviewing staff performance metrics and adjusting shift assignments accordingly.
- Spearheaded process improvements that increased workflow efficiencies while minimizing disruptions to daily operations.
- Played an instrumental role in maintaining high standards of cleanliness throughout the facility, contributing to an exceptional guest experience.
- Implemented cost-saving measures that resulted in reduced overheads without compromising on quality or customer satisfaction levels.
- Worked at extremely high volume.
- Performed evaulations for cahiers
- Balanced mulitimillion dollar cages and all paperwork with amazing accuracy
Education
No Degree - Human Resources Management
Ivy Tech Community College
Sellersburg, INHigh School Diploma -
Corydon Central High School
Corydon, IN06.1996
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Multi Tasker
- Fast pace environments
- Cash balancing skills are excellent
- Exceptional guest service
- Organizer
- Time management
Timeline
Shift Lead
Thorntons Gas Station
05.2022 - Current
Child Care Manager
Day Kamp
08.2020 - 05.2022
Arts and Hobbies Manager
Hobby Lobby
11.2014 - 04.2017
Picker, Problem Solver, Ambassador
Amazon
10.2010 - 02.2011
Medicare Customer Service Representative
Humana
10.2008 - 03.2009
Backup Teller Supervisor
PNC Bank
06.2006 - 06.2011
Dual Rate Shift Manager
Caesars Entertainment
05.1999 - 01.2006
No Degree - Human Resources Management
Ivy Tech Community College
High School Diploma -
Corydon Central High School
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