Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela West

Glasgow,KY

Overview

16
16
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Thorntons Gas Station
05.2024 - 12.2025
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.

Online Personal Shopper

Walmart
08.2022 - 04.2024
  • Process customer orders accurately and efficiently.
  • Assists with the packaging and distribution of assembled orders.

Medical Assistant

Norton Orthopedic Institute
11.2023 - 02.2024
  • Interview patients and record their medical history and order necessary tests.
  • Help physicians with patient examinations.
  • Schedule patient appointments.
  • Handle patient requests promptly.
  • Provided timely, effective communication to patients in office, by phone and email.

Certified Remote Technician

Asurion/uBreakiFix
12.2015 - 12.2020
  • Provided excellent customer service by diagnosing, troubleshooting and repairing cell phones.
  • Maintained inventory with value over 1.5 million every month.
  • Scheduled technicians to cover a 125-mile service radius.
  • Managed customer relations while ensuring corporate requirements were continuously met.

Retail Merchandiser

Hallmark
11.2015 - 11.2016
  • Handled all aspects of product merchandising for 4 stores independently.
  • Participated in department remodels and resets.

Certified School Bus Driver Trainer

Taylor Motors
08.2009 - 09.2015
  • Transported special needs, Pre-k to 12th grade students.
  • Trained prospective new drivers to successfully pass the Kentucky CDL road test with school bus endorsement.
  • Maintain records for bus fleet and employees to meet company, state and federal regulations.
  • Conducted CPR and First Aid training annually to meet state requirements.

Education

Bachelors - Sociology

Western Kentucky University
Bowling Green, KY
01.1993

Skills

  • Customer service
  • Organizational skills
  • Adaptability
  • Problem solving
  • Communication

Certification

  • CPR Certification
  • December 2023 to December 2025

Timeline

Guest Services Associate

Thorntons Gas Station
05.2024 - 12.2025

Medical Assistant

Norton Orthopedic Institute
11.2023 - 02.2024

Online Personal Shopper

Walmart
08.2022 - 04.2024

Certified Remote Technician

Asurion/uBreakiFix
12.2015 - 12.2020

Retail Merchandiser

Hallmark
11.2015 - 11.2016

Certified School Bus Driver Trainer

Taylor Motors
08.2009 - 09.2015

Bachelors - Sociology

Western Kentucky University

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Pamela West