Samantha Jones
Virginia Beach,VA
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Wawa
Virginia Beach, NV
08.2016 - Current
- Greeted Wawa store guests and delivered friendly customer service at register.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Resolved guest concerns and supported smooth checkout service.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Operated POS system to process cash, card, and mobile payments.
- Prepared made-to-order hoagies, sandwiches, and beverages in food service area.
- Supported team members with daily store operations with opening, closing, and daily store tasks.
Education
Certified Nursing Assistant - Nursing Assistant
Tidewater Medical Training
Virginia Beach, VA 08.2026 - 10.2026
Jackson Memorial High School
Jackson, NJ, NJSkills
- Call light management
- Patient relationship building
- Patient-focused care
- Infection control
- Personal hygiene support
- Basic life support
- Vital signs
- Recording vital signs
Timeline
Certified Nursing Assistant - Nursing Assistant
Tidewater Medical Training
08.2026 - 10.2026
Customer Service Associate
Wawa
08.2016 - Current
Jackson Memorial High School