Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Hobbies and Interests
Interests
Timeline
Generic

Samantha Joseph

Summary

Samantha is an exceptional God-fearing woman. She loves to provide aid to those in need. She possesses the ability to sympathize with others. Also, loves to communicate and keeps an open ear to understand how one feels. She possesses the skills to remain calm and patient with others. Developed critical thinking and collaboration skills in fast-paced academic environment. Seeking to transition into new field, leveraging strengths in research and project management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Crew Member

Dollar Tree
12.2023 - 03.2024
  • Worked well with teammates and accepted coaching from management team.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team member

Dunkin Donuts
06.2023 - 07.2023
  • Cook - Betters technical skills and has experience with fast food rush.
  • Crew member - Allows for team building experience and better communication skills.
  • Barista - Given the opportunity to become a fast-paced worker but also efficient.
  • Achievements/Tasks

Team Member

McDonald's
07.2022 - 01.2023
  • Cashier - Provides opportunities to better customer service skills.
  • Crew Member - Allows for team building experience and better communication skills.
  • Cook - Betters technical skills and has experience with fast food rush.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Biomedical Engineering

Broward College
Davie, FL

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06-2023

Elementary Education

Grand Canyon University
Phoenix, AZ
05-2028

Skills

  • Effective communication
  • Teamwork
  • Empathy
  • Problem solving
  • Effective leadership
  • Adaptability to change

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • High School Diploma (2009-08 - 2023-06)
  • Graduated high school with college credits and a 4.0 gpa

LANGUAGES

English - Native or Bilingual Proficiency
Haitian-Creole - Full Professional Proficiency

Hobbies and Interests

Cosmetology, Medicine, Making Jewelry, Time for God, Dancing, Singing, Cooking

Interests

  • Crafting and DIY Projects
  • Music
  • Dance
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • Avid Reader
  • I enjoy helping others and giving back to the community

Timeline

Customer Service Representative

Teleperformance
04.2024 - 10.2024

Crew Member

Dollar Tree
12.2023 - 03.2024

Team member

Dunkin Donuts
06.2023 - 07.2023

Team Member

McDonald's
07.2022 - 01.2023

Biomedical Engineering

Broward College

High School Diploma -

Boyd H. Anderson High School

Elementary Education

Grand Canyon University

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