Samantha J. Peterson
Jones
Summary
Compassionate and detail-oriented nursing tech candidate with strong background in emergency medical communications, security operations, and team-based clinical support environments. Proven ability to stay calm and effective in high-pressure situations. Skilled in communication, emergency response, patient safety, and supporting multidisciplinary clinical teams. Currently pursuing Licensed Practical Nursing (LPN) education with a strong commitment to delivering excellent patient care and contributing to positive patient outcomes.
Overview
12
12
years of professional experience
Work History
General Manager
Jorge's Mexican Kitchen
Jones
01.2024 - Current
- Lead day-to-day operations in a fast-paced customer service environment; experience transferable to hospital settings focused on patient experience, team collaboration, and safety compliance.
- Supervised team members to maintain high standards of service and safety.
- Trained staff on customer service, communication, and compliance with health regulations.
- Oversaw health and safety protocols, ensuring a clean and safe environment for staff and guests.
- Managed team performance, communication, and conflict resolution in a dynamic environment.
GSOC Specialist
Paycom
Oklahoma City
01.2023 - 07.2024
- Supported enterprise-wide Global Security Operations Center (GSOC), with direct relevance to security frameworks and emergency preparedness.
- Responded to safety concerns and escalated emergency notifications, prioritizing calm communication and accurate triage.
- Monitored and operated incident management systems and access controls, helping to maintain a safe, secure environment.
- Collaborated with internal teams to support emergency response protocols and ensure a secure workplace.
Customer Success Manager
Reel Security
Sherman Oaks
01.2019 - 08.2021
- Built strong communication, interpersonal, and teamwork skills — applicable to supporting clinical staff and patients in hospital units.
- Developed positive relationships with clients through active listening, clear communication, and dependable service.
- Created and delivered training for staff on service excellence and safety.
- Resolved issues and managed day-to-day account operations with a focus on service quality and team collaboration.
Global Security Communications
The Walt Disney Company
Burbank
07.2017 - 09.2019
- Worked in high-pressure environments supporting emergency response and public safety at major events; built transferable skills in emergency preparedness, team coordination, and public interaction.
- Served as a key team member in coordinating safety plans for large-scale events.
- Conducted clear, calm communications during safety incidents.
- Developed training materials and coached team members on safety protocols and communication techniques.
Emergency Medical Dispatcher
American Medical Response
Lancaster
01.2013 - 07.2017
- Dispatched ambulances and coordinated with clinical providers during emergency medical situations.
- Delivered pre-arrival instructions to individuals in crisis, supporting initial patient care until EMS arrival.
- Managed multiple emergency calls simultaneously with accuracy and professionalism.
- Documented patient care information and incident details to support clinical records and legal compliance.
Education
Licensed Practical Nursing (LPN) -
Central Oklahoma College
Oklahoma City, Oklahoma05.2026
Associate of Arts - Social Science
Antelope Valley College
Lancaster, California01.2013
Skills
- Basic Patient Care & Vital Signs
- Emergency Response & Communication
- Patient Safety & Comfort
- Infection Control Awareness
- Clinical Team Support
- HIPAA Compliance & Confidentiality
- Multitasking in High-Stress Environments
- Strong Interpersonal & Communication Skills
- Electronic Documentation
Timeline
General Manager
Jorge's Mexican Kitchen
01.2024 - Current
GSOC Specialist
Paycom
01.2023 - 07.2024
Customer Success Manager
Reel Security
01.2019 - 08.2021
Global Security Communications
The Walt Disney Company
07.2017 - 09.2019
Emergency Medical Dispatcher
American Medical Response
01.2013 - 07.2017
Licensed Practical Nursing (LPN) -
Central Oklahoma College
Associate of Arts - Social Science
Antelope Valley College
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