Samantha Juarez
Grand Prairie,TX
Summary
Proven Property Manager at Monticello Asset Management, adept in customer service and fair housing regulations, enhanced tenant satisfaction and occupancy rates through strategic marketing and relationship-building. Skilled in coordinating maintenance and legal compliance, achieved operational excellence and high retention rates, demonstrating strong rapport-building and regulatory knowledge.
Overview
2025
2025
years of professional experience
Work History
Leasing Consultant
Cypress Company
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
Property Manager
Monticello Asset Management
07.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
Sales Associate
Victoria's Secret & PINK
11.2015 - 07.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
James Bowie High School
Arlington, TX2015
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
Accomplishments
Over Achiever award through Monticello Asset Management, Positive Attitude award through Cypress, Silver Status through Victoria’s Secret
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Monticello Asset Management
07.2023 - Current
Sales Associate
Victoria's Secret & PINK
11.2015 - 07.2017
Leasing Consultant
Cypress Company
James Bowie High School
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