Samantha Jumper
Mount Holly Springs,PA
Summary
Proactive operations leader with a strong background in team-building, efficiency strategizing, and upholding company standards. Adept at collaborating across teams to resolve issues and work to the best capabilities of the operation. Ensures that standards remain high in completing whatever the all given tasks.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
FedEx
Newville, PA
04.2025 - Current
- Oversees one area within the operation; ensures that all pieces of equipment are functional, and that no safety hazards are present
- Manages a group of workers; directs them to their assigned tasks and ensures they are up-to-date with relevant information
- Adjusts quickly to changing volume conditions; applies changes in order to best process flows
- Collaborates with other members of the operation while on the dock; offers assistance to other areas; breaks jams at certain locations of the building; handles administrative tasks that may arise
- Completes general administrative tasks, such as conducting safety meetings & safety audits, corresponding with other supervisors and admins, and completing web-based training
- Delegates specific tasks to reports; ensures that they are completing their jobs to company standard
- Handles disciplinary matters; ensures disciplinary documentation is done timely and properly
- Strategizes about efficiency; collaborates with the Linehaul office in dispatching trailers correctly to ensure service is maintained
- Handles tracking attendance for one of the operations' shifts; inputs data into spreadsheet and files paperwork
Trainer
FedEx
Newville, PA
10.2022 - 04.2025
- Taught new employees how to complete main functions of the job; oversaw their progress, tracked their strengths and weaknesses during their training window
- Corrected improper behaviors on the spot; advised new employees as to safety guidelines, such as proper lifting and safe handling
- Collaborated with reporting Operations Supervisor; provided supplemental support within the area of operation as directed by the supervisor
- Communicated via a radio, taking direction to break jams or report to a specific location to provide assistance
- Became knowledgeable of both load side and unload side operations
- Oversaw localized operations of both load and unload areas; ensured that trailers were properly set up and that no safety hazards were present
- Directed employees to their assigned tasks; adjusted work assignments based on changing volumes/ volume needs
- Recorded headcounts and flow processed in 30-minute intervals; coordinated staffing with the Sort Manager based on operational needs
Package Handler
FedEx
Newville, PA
01.2022 - 10.2022
- Loaded boxes ranging in .5 lbs. to 149 lbs; loaded in drop-frame trailers and 53' trailers
- Adhered to proper safety guidelines; followed safe-lifting protocols and proper handling techniques
- Followed cubing and productivity standards; constructed package walls to be stable and efficient at a productive rate
- Collaborated with Operations Supervisor in regards to safety messages and work assignments
- Collaborated with other Package Handlers; offered assistance in completing tasks in order to support the operation as a whole
Housekeeper
Restore Health
Shippensburg, PA
07.2021 - 12.2021
- Prepared housekeeping cart with all necessary supplies
- Cleaned contact surfaces and maintained floors in all common areas, main hallways, and nurses' stations; ensured proper signage for wet floors were present and no residents were exposed to potentially hazardous cleaning chemicals
- Cleaned patient rooms and bathrooms; ensured trash was changed, surfaces were disinfected, and clutter was removed
- Engaged in positive interactions with residents
Package Handler
UPS
Carlisle, PA
07.2018 - 03.2020
- Scanned packages and placed them in appropriate slot based on their destination
- Maintained excellent accuracy in scan to sort ratio
- Efficiently utilized space in sortation bin in order to maximize space within combined-location bags
- Emptied sortation bins in a timely manner, ensuring bags with packages were closed properly and had the proper label
- Operated machine designed to dump large boxes (Gaylords) onto a conveyor belt; dispersed packages from the belt into individual sortation stations
- Unloaded 53' trailers; adhered to proper safety and productivity standards
Grill Cook
Dickinson College
Carlisle, PA
07.2017 - 04.2018
- Collaborated with chefs about menu, ingredients, and recipes
- Followed recipe of the menu item of the night; made sure to incorporate ingredients based on specific requests received by students
- Collaborated with other kitchen staff when in need of fresh ingredients or additional support
- General housekeeping of the kitchen and dining area, including the flat top grill, steam tables, frozen yogurt machine, and soda fountains
- General food preparation tasks
- Attained ServSafe certification
Customer Service Representative
Dominos
Carlisle, PA
03.2015 - 10.2016
- Took orders via phone; applied all relevant coupons; upsold new menu items whenever possible
- Operated a POS system when placing orders and collecting payment
- Handled customer complaints based on company guidelines and direction from the acting Manager
- Assembled menu items on a make-line; collaborated with other employees in order to maximize efficiency and accuracy of orders
- Boxed completed orders; ensured that products leaving the store were correct and presentable
- General housekeeping of kitchen area
Education
High School Diploma -
Skills
- Operations management
- Performance monitoring
- Task delegation
- Safety guideline adherence
- Administrative adherence
- Trailer loading/unloading
- Hand sortation
Timeline
Operations Supervisor
FedEx
04.2025 - Current
Trainer
FedEx
10.2022 - 04.2025
Package Handler
FedEx
01.2022 - 10.2022
Housekeeper
Restore Health
07.2021 - 12.2021
Package Handler
UPS
07.2018 - 03.2020
Grill Cook
Dickinson College
07.2017 - 04.2018
Customer Service Representative
Dominos
03.2015 - 10.2016