Samantha Kainoa
Huntington Beach ,CA
Summary
Reliable Operations Manager with over 17 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Creative Services/Ecommerce Marketing Manager
Island Block Network
05.2018 - Current
- Collected performance data on each promotion to better plan future events.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Collaborated with media representatives to optimize coverage of special events.
- Created effective messaging using language, graphics and marketing collateral.
- Drafted and managed print, online and social media communications designed to promote company brand, image and values
- Leveraged professional relationships to develop new business opportunities.
Operations/Retail Sales Supervisor
Rad Power Bikes
04.2022 - 07.2023
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed bi-weekly payroll for 22 employees.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
Operations Manager
Golds Gym
11.2021 - 04.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Devised processes to boost long-term business success and increase profit levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Store Manager/Approved Auditor/ DMIT Training
Lids
08.2014 - 09.2021
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Trained and developed new associates on POS system and key sales tactics.
- Completed profit and loss performance reports.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Gathered and analyzed financial data to determine improvement efforts.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls.
Marketing Manager
Endustry Ent
08.2018 - 02.2020
Co-Store Manager
Shoe Palace
11.2017 - 04.2018
Promotions Coordinator
Earshot Ent
10.2017 - 04.2018
Receptionist
LA Fitness
06.2013 - 09.2016
Stylist
Bebe
10.2012 - 08.2015
Operations Manager
Tillys
04.2014 - 08.2014
Product Presentation Lead
Nike
03.2013 - 04.2014
Store Manager
Champs Sports
11.2007 - 09.2012
Education
Northeast Metro - Minneapolis, MN -
GED - undefined
2006
Skills
- Superior verbal and written communication skills
- Accomplished manager
- Strong time management
- Social media engagement
- Brand development and management
- Strategic thinker
- Creative and innovative
- Natural leader
- Project planning and development
- Detail-oriented
- Budgeting and forecasting
- Unsurpassed work ethic
- Project management
- Project development and life cycle
- Work flow planning
- Merchandising
- Performance evaluations
- Operations management
- Self-motivated
- Extremely organized
- Client communication
Additional Information
Proficient in:
-Paylocity ( payroll and scheduling software)
-Microsoft
-Shopify
-Netsuite ( enterprise resource planning)
-RFSmart ( mobile data collection solutions for warehousing, distribution, manufacturing, retail and e-commerce)
-Calendly ( business communication/team scheduling platform)
-Google Drive
Timeline
Operations/Retail Sales Supervisor
Rad Power Bikes
04.2022 - 07.2023
Operations Manager
Golds Gym
11.2021 - 04.2022
Marketing Manager
Endustry Ent
08.2018 - 02.2020
Creative Services/Ecommerce Marketing Manager
Island Block Network
05.2018 - Current
Co-Store Manager
Shoe Palace
11.2017 - 04.2018
Promotions Coordinator
Earshot Ent
10.2017 - 04.2018
Store Manager/Approved Auditor/ DMIT Training
Lids
08.2014 - 09.2021
Operations Manager
Tillys
04.2014 - 08.2014
Receptionist
LA Fitness
06.2013 - 09.2016
Product Presentation Lead
Nike
03.2013 - 04.2014
Stylist
Bebe
10.2012 - 08.2015
Store Manager
Champs Sports
11.2007 - 09.2012
Northeast Metro - Minneapolis, MN -
GED - undefined
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