Samantha Katalinas
New Franklin
Summary
Accomplished PCNA at Cleveland Clinic Mercy Hospital, adept in quality assurance and cultural awareness. Excelled in diverse roles, achieving a 5.0 rating on Instacart through exceptional service and efficiency. Fluent in English and Vietnamese, showcasing critical thinking and adaptability across healthcare and customer service sectors.
Overview
5
5
years of professional experience
Work History
PCNA
Cleveland Clinic Mercy Hospital
12.2023 - Current
- As a float PCNA, I worked on most floors at Mercy Hospital. I am quick at adapting, remembering the layout, and meeting the expectations of each department.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Personal Shopper
Instacart
04.2020 - Current
- I started doing Instacart right before the pandemic, completed over 5000 orders, and maintained 5.0 rating most of the time.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Diversity Office Clerk
Stark State College
08.2019 - 06.2020
- Greeting and communicating effectively with students who came into the office, especially international students and students with ESL.
- Answer phone call, arrange appointments.
Education
Associate of Science - Nursing
Stark State College
Canton, OH05.2025
Skills
- Fluent in English and Vietnamese
- Team building
- Cultural Awareness
- Quality Assurance
- Flexible and Adaptable
- Critical Thinking
- Attention to Detail
- Self-Directed
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
PCNA
Cleveland Clinic Mercy Hospital
12.2023 - Current
Personal Shopper
Instacart
04.2020 - Current
Diversity Office Clerk
Stark State College
08.2019 - 06.2020
Associate of Science - Nursing
Stark State College
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