Samantha Kellerman
Ofallon,MO
Summary
Proven multitasker and customer service expert, I significantly enhanced customer loyalty at Baxter's Lakeside Grille by mastering drink recipes and engaging with patrons. As a Sales Representative and Bartender Shift Manager, I boosted sales through suggestive selling and effective team training, showcasing my reliability and strong communication skills.
Overview
13
13
years of professional experience
Work History
Bartender
Baxter's Lakeside Grille
02.2024 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Representative
Boxing It up
05.2012 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Bartender Shift Manager
Shack Breakfast and Lunch
12.2017 - 02.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Arts - Business Administration
Missouri State University
Springfield, MO05-2017
Skills
- Strong multitasking
- Customer Service
- Suggestive Selling
- Highly reliable
Timeline
Bartender
Baxter's Lakeside Grille
02.2024 - Current
Bartender Shift Manager
Shack Breakfast and Lunch
12.2017 - 02.2024
Sales Representative
Boxing It up
05.2012 - Current
Bachelor of Arts - Business Administration
Missouri State University
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