Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Kischer

Summary

Dynamic retail professional with a proven track record, excelling in team leadership and customer engagement. Skilled in hiring and training staff, enhancing store appearance, and implementing effective merchandising strategies. Recognized for attention to detail and problem-solving abilities, consistently meeting KPIs and improving operational efficiency.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Sur La Table
07.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Work to meet or exceed store budgeted KPI's daily.
  • In charge of all retail and culinary hiring and continued training.

Bank Teller

Associated Bank
01.2023 - 07.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Assistant Manager

J Crew Factory
09.2019 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations. Meeting or exceeding all KPI's
  • Hired and trained all hourly staff members, including writing schedules.
  • Worked monthly to facilitate new merchandising floor sets.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Key Holder

Evereve
04.2018 - 10.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Worked with customers to put together trending outfits, including shipping outfit boxes for "Trendsend".
  • Oversaw store operations by counting cash drawers and reviewing equipment management daily.


Assistant Manager

Champps Restaurants
09.2008 - 05.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

High School Diploma -

North High School
Sheboygan, WI

Skills

  • Problem-solving
  • HIring and training of staff
  • Pricing and markdowns
  • Display setup
  • Attention to detail
  • POS systems
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Team building and leadership

Timeline

Assistant Store Manager

Sur La Table
07.2023 - Current

Bank Teller

Associated Bank
01.2023 - 07.2023

Assistant Manager

J Crew Factory
09.2019 - 01.2023

Key Holder

Evereve
04.2018 - 10.2019

Assistant Manager

Champps Restaurants
09.2008 - 05.2014

High School Diploma -

North High School

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