Samantha Knaggs
Pass Christian,MS
Summary
Familiar with reviewing documents, ordering supplementary materials and clearing titles. Prepares packages and closing instructions, audits files and transmits documents. Detail-oriented, well-organized and motivated to complete accurate and efficient post-closing work on originated loans.
Experienced financial professional with good administrative, relationship-building and interpersonal communication abilities. Well-versed in running fast, error-free closings with excellent multitasking, time management and prioritization skills. Dedicated to optimizing procedures to better serve customer and company needs.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Representative
Equity Lifestyle Properties
Chicago
01.2023 - Current
Loan Closer
Mortgage Connect LP
Remote
05.2022 - 08.2024
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
- Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
- Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.
- Coordinated scheduling of closing appointments with multiple parties involved, streamlining the entire loan closing process.
- Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.
- Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
- Enhanced customer satisfaction with timely and accurate completion of all loan closing tasks, including verifying documentation and ensuring compliance with regulations.
Post Closer
Advantage Title
Slidell , LA
09.2019 - 01.2021
- Checked accuracy and completeness of all paperwork.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Prepared loan packages and closing instructions for bank employees.
- Worked with warehouse banks to manage shipment of collateral documents.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Reviewed and validated details of loan applications and closing documentation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Conducted pre-funding and funding activities for over Number monthly applications.
- Produced and submitted completed loan packages to title and escrow professionals.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Set up and completed loan submission packages.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Also I would go though the mortgage loan packets make sure the closing institutions are signed and that escrow, payment letter, name affidavit, occupancy, mailing address certification , Rot , mortgage deed of trust , note , the closing disclosure is all in the right spot Before making a copy of mortgage and putting the copy in with the packet then scan everything an upload to fidelity and Resware . And put in correction if there is any corrections .
Home Health Aide
Helping Hands
Slidell, LA
12.2018 - 02.2019
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Provided direct personal care and administrative services to clients.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
Housekeeper
Moranqcr
Bay St. Louis , Me
01.2008 - 05.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Hancock High School
Kiln, MS4 2013
Skills
- Microsoft Office
- Computer skills
- Good listening skills
- Conflict resolution
- Workday
- Loan file auditing
- Documentation Management
- Customer service and assistance
- Log updating
- Software expertise
- Citrix
- VN
- RezExpert
- Concord
Certification
Concord training
Timeline
Call Center Representative
Equity Lifestyle Properties
01.2023 - Current
Loan Closer
Mortgage Connect LP
05.2022 - 08.2024
Post Closer
Advantage Title
09.2019 - 01.2021
Home Health Aide
Helping Hands
12.2018 - 02.2019
Housekeeper
Moranqcr
01.2008 - 05.2018
Hancock High School