Samantha Kops
Wappingers Falls,NY
Summary
Dynamic asset protection leader with extensive experience at Rite Aid, specializing in investigation techniques and data analysis. Proven track record of reducing inventory shrinkage through effective training programs and streamlined incident reporting. Strong communicator with a commitment to enhancing customer service and maintaining a secure retail environment.
Overview
6
6
years of professional experience
Work History
Senior Store Asset Protection Leader
Rite Aid
03.2025 - Current
- Developed strong partnerships with store management teams to ensure consistent communication and alignment on asset protection initiatives across three regions of the company.
- Conducted quarterly audits and implemented action plans.
- Completed thorough investigations of internal and external criminal activity.
- Collaborated with other departments to better improve the business and reduce shrinkage.
Store Asset Protection Leader
Rite Aid
02.2024 - 03.2025
- Developed strong partnerships with store management across ten store locations to ensure best practices for loss prevention.
- Investigated incidents of theft, fraud, or suspicious activity within the company.
- Tracked and analyzed data related to inventory shrinkage, including pharmacy.
- Investigated the third most internal cases within the division during the most recent fiscal year.
Asset Protection Shrink Investigator
Rite Aid
10.2022 - 02.2024
- Worked with and educated store associates from across four locations on best practices for loss prevention.
- Conducted regular audits to identify vulnerabilities in the asset protection system.
- Assisted police departments with statements and/or video evidence.
- Implemented loss prevention procedures that lead to a decrease in store shrinkage.
Store Manager
Rite Aid
07.2022 - 10.2022
- Oversaw daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally.
- Handled hiring and training of all new employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Rite Aid
03.2021 - 07.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
- Assisted store manager in day-to-day operations of the business.
Shift Supervisor
Rite Aid
05.2020 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier
Rite Aid
09.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Majoring in - Criminal Justice
Southern New Hampshire University
Hooksett, NHAssociate of Science -
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Arlington High School
Lagrangeville, NYSkills
- Incident reporting
- Investigation techniques
- Data analysis
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Flexible
Timeline
Senior Store Asset Protection Leader
Rite Aid
03.2025 - Current
Store Asset Protection Leader
Rite Aid
02.2024 - 03.2025
Asset Protection Shrink Investigator
Rite Aid
10.2022 - 02.2024
Store Manager
Rite Aid
07.2022 - 10.2022
Assistant Store Manager
Rite Aid
03.2021 - 07.2022
Shift Supervisor
Rite Aid
05.2020 - 03.2021
Cashier
Rite Aid
09.2019 - 05.2020
Majoring in - Criminal Justice
Southern New Hampshire University
Associate of Science -
Dutchess Community College
High School Diploma -
Arlington High School
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