Samantha Kriech
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Lakeside Pain Center
02.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations by conducting interviews, recording vitals, and documenting relevant information.
- Managed and scheduled patient appointments in respective providers' calendars and followed up with reminder phone calls.
- Managed incoming referral process and communicated with a variety of providers and facilities to provide patients a simple transition in care.
- Responded to provider and patient questions in a timely and informative manner to ensure the patient always receives the best possible care.
Human Resources Manager
Dakota Bodies
08.2022 - 12.2023
- Sole onsite Human Resources representative to 250+ employees within a manufacturing facility that operated seven days per week, three different shifts, and three different locations.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Reduced time-to-hire metrics by optimizing recruiting processes and streamlining candidate screening methods.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Worked closely with employees during a massive employee benefits change to answer questions, explain changes, assist in enrollment and explore additional options.
General Manager
East River Tower
02.2020 - 10.2021
- Served as the General Manager through the entire life cycle of the business: during the opening, throughout the operation, and until the end of the sale and closure of the business.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Mitigated business risks by working closely with staff members, assessing performance, and ensuring proper safety equipment and training was always provided.
- Launched an internship program in collaboration with a local college that allowed four students to gain college credits and hands on experience in the telecommunications industry.
- Created a custom and one of a kind payroll processing procedure utilizing a variety of systems to accurately compute multi-state payroll and related taxes on a weekly basis.
Human Resources Manager
Tower Systems Inc.
07.2019 - 11.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Proposed and successfully obtained approval for a large wage increase for Field Labor staff that effected over fifty current employees and any future employees.
- Mentored and supervised one Human Resources Coordinator
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Human Resources Administrator
Enercept
01.2019 - 07.2019
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
- Provided essential guidance to managers regarding employee relations matters such as performance improvement plans, disciplinary actions, and termination procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Office Administrator
Ledgers Inc
04.2017 - 03.2019
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Managed day-to-day operations of accounting firm by providing direction and support to Account Managers, Tax Preparers, and CPAs.
- Handled customer questions, complaints, and inquiries timely, appropriately, and within the best interest of all parties.
- Processed biweekly payroll for the company and multiple customer accounts.
Community Education Coordinator
Enemy Swim Day School
08.2015 - 06.2016
- Managed budgets and secured grant funding, ensuring the sustainability of community education initiatives.
- Recruited trained, and supervised a diverse team of volunteers to support program delivery and enhance participant experiences.
- Organized special events for students, their families, and community members that provided enriching activities in a safe environment free of charge.
- Assisted in the daily operations of the Afterschool Program that provided a healthy snack, educational programs, and fun activities to students.
- Completed Accreditation for the program with a 6 month deadline that typically takes 18 months to complete. I was told it was the most thorough and organized portfolio the auditor had ever seen.
Education
BBA - Human Resources Management
University of South Dakota
Vermillion08.2015
Skills
- Organizational Development
- Employee Relations
- Workforce Improvements
- Recruitment and Hiring
- Benefits and Compensation Management
- Training and Mentoring
Timeline
Medical Office Assistant
Lakeside Pain Center
02.2023 - Current
Human Resources Manager
Dakota Bodies
08.2022 - 12.2023
General Manager
East River Tower
02.2020 - 10.2021
Human Resources Manager
Tower Systems Inc.
07.2019 - 11.2019
Human Resources Administrator
Enercept
01.2019 - 07.2019
Office Administrator
Ledgers Inc
04.2017 - 03.2019
Community Education Coordinator
Enemy Swim Day School
08.2015 - 06.2016
BBA - Human Resources Management
University of South Dakota