Samantha K. Terry
Crestview,USA
Summary
Dynamic and accomplished Senior Enlisted Leader and Healthcare Operations Executive with 24 years of distinguished Air Force service, driving excellence in clinical operations, training, and strategic leadership. Proven ability to manage large, diverse teams of 300+ across multiple medical units, align organizational objectives with mission success, and ensure compliance across federal healthcare standards. Trusted advisor and mentor recognized for decisive leadership, cross-functional collaboration, and results-oriented execution.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Senior Enlisted Leader (SEL)
96th Healthcare Operations Squadron
12.2023 - Current
- Leads and advises over 300 personnel across seven clinical product lines supporting 123,000 beneficiaries.
- Serves as the principal advisor to the Squadron Commander on morale, discipline, training, recognition, and development.
- Directs squadron-wide initiatives, evaluations, and readiness programs to ensure compliance with DHA and DoD standards.
- Coordinates executive-level meetings and inspection events; influences decisions impacting $2M in annual operational resources.
Senior Enlisted Leader (SEL)
96th Dental Squadron
06.2023 - 12.2023
- Directed all administrative operations for a high-volume dental squadron serving over 30K patients annually.
- Oversaw manpower utilization, policy enforcement, and facility management; streamlined reporting processes.
- Enhanced readiness by leading training, inspections, and safety programs to ensure 100% compliance.
Superintendent, Emergency Room Services Flight
96th Medical Group
04.2023 - 06.2023
- Managed 45 staff delivering 24/7 emergency care; optimized scheduling and performance tracking.
- Led process changes that improved communication and reduced patient throughput times by 15%.
4N0 Functional Manager / Senior Enlisted Leader
1st Special Operations Medical Group
07.2022 - 04.2023
- Oversaw career and training management for 150+ enlisted medical professionals across 10 clinical sections.
- Ensured manning, promotion, and deployment readiness for special operations medical teams.
- Improved reporting accuracy and readiness tracking by developing new accountability frameworks.
Senior Enlisted Leader / Flight Chief / NCOIC
48th Fighter Wing
05.2017 - 07.2022
- Directed operations across multiple clinical departments including Primary Care, Family Medicine, and OB/GYN.
- Managed staffing and compliance efforts that enhanced patient care for 35K beneficiaries.
- Championed process improvements that increased clinic throughput by 20% and cut administrative errors by 30%.
- Mentored and developed dozens of NCOs; resulted in 18 promotions and multiple quarterly award winners.
Senior Enlisted Leader / Flight Chief / NCOIC
59th Medical Wing
09.2012 - 05.2017
- Directed operations across multiple clinical departments including Primary Care, Family Medicine, and OB/GYN.
- Managed staffing and compliance efforts that enhanced patient care for 35K beneficiaries.
- Championed process improvements that increased clinic throughput by 20% and cut administrative errors by 30%.
- Mentored and developed dozens of NCOs; resulted in 18 promotions and multiple quarterly award winners.
Instructor Supervisor & Medical Instructor
Wichita Falls & JBSA
08.2008 - 09.2012
- Designed and delivered curriculum for medical technical training; supervised 12 instructors and 100+ students.
- Maintained 100% program accreditation through rigorous compliance and inspection standards.
- Guided readiness exercises preparing medics for deployment and expeditionary operations.
Clinical & Field Medical Specialist Roles
Various Air Force Medical Units
01.1999 - 01.2008
- Provided direct patient care across Family Practice, Pediatrics, Internal Medicine, OB/GYN, and Emergency Medicine.
- Administered immunizations, conducted triage, supported minor procedures, and maintained patient safety standards.
- Recognized for outstanding dedication and excellence in patient care and readiness support.
Education
Master of Arts - Healthcare Administration
University of the Incarnate Word
San Antonio, TXBachelor of Science - Sports Medicine
American Military University
Manassas, VAAssociate of Science - Allied Health Sciences
Community College of the Air Force
Associate of Arts - Instructor of Technology
Community College of the Air Force
Skills
- Organizational Leadership & Strategic Planning
- Healthcare Operations & Clinical Administration
- Electronic Health Record (AHLTA, CHCS, MHS GENESIS)
- HIPAA / OSHA / Patient Safety Compliance
- Training & Workforce Development
- Process Improvement & Quality Assurance
- Program & Policy Management
- Communication, Mentorship, and Team Building
Certification
- USAF Senior Noncommissioned Officer Academy Graduate
- Senior Enlisted Joint Professional Military Education I & II
- Professional Manager Certification – Community College of the Air Force
- Instructor Certification (Levels I–III) – Community College of the Air Force
- Basic Life Support (BLS) Certified
Timeline
Senior Enlisted Leader (SEL)
96th Healthcare Operations Squadron
12.2023 - Current
Senior Enlisted Leader (SEL)
96th Dental Squadron
06.2023 - 12.2023
Superintendent, Emergency Room Services Flight
96th Medical Group
04.2023 - 06.2023
4N0 Functional Manager / Senior Enlisted Leader
1st Special Operations Medical Group
07.2022 - 04.2023
Senior Enlisted Leader / Flight Chief / NCOIC
48th Fighter Wing
05.2017 - 07.2022
Senior Enlisted Leader / Flight Chief / NCOIC
59th Medical Wing
09.2012 - 05.2017
Instructor Supervisor & Medical Instructor
Wichita Falls & JBSA
08.2008 - 09.2012
Clinical & Field Medical Specialist Roles
Various Air Force Medical Units
01.1999 - 01.2008
Bachelor of Science - Sports Medicine
American Military University
Associate of Science - Allied Health Sciences
Community College of the Air Force
Associate of Arts - Instructor of Technology
Community College of the Air Force
Master of Arts - Healthcare Administration
University of the Incarnate Word