Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Samantha Kunstman

Snow Camp,NC

Summary

Dedicated food service professional looking to gain employment through a company that offers me the ability to showcase my current credentials as well as serve as a powerhouse for me to adapt and grow within the company to ensure that I am lead to be the same for others coming behind me!

Overview

15
15
years of professional experience

Work History

Convenience Store Manager

Friendship Corner Store
01.2021 - 02.2023
  • Implemented monthly promotions to ensure all POS advertising and signage were posted by the required dates and placed In the proper location.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Responsible for all recruiting, hiring, training and scheduling of all employees.
  • Monitored an abundance of reports such as: over/short, drawer change, lottery, fuel sales, and grill sales.
  • Designed and enforced Standard operating procedures, company policies and brand image standards,
  • Trained employees on proper food preparation and handling procedures under Servsafe guidelines.
  • Determined And ordered all food, supplies and merchandise for hardware department, grill and service station.
  • Communicated and performed all price changes,


Restaurant Manager

40 West Grille & Bar
06.2008 - 01.2021
  • Created staff schedules and maintained adequate coverage for all shifts.
  • Tracked daily sales transactions and invoices for accurate financial reporting.
  • Assisted in development and implementation of new buffet style menu choices to offer variety and options to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Built and maintained a positive reputation with patrons to achieve satisfaction and maintain long-term loyalty.
  • Responsible for counting cash and keeping records of transactions.
  • Completed inventory of all dry, frozen and refrigerated stock as well as alcohol once a month.
  • Kept restaurant and bar compliant with health codes, sanitation requirements and license regulations. .
  • Conducted kitchen sanitation evaluations regularly to identify and remedy any violations quickly and efficiently.
  • Responsible for ordering of all food, alcohol, and supplies for restaurant, bar, kitchen and hostess stand
  • Oversaw food preparation and monitored safety protocols.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Confirmed prepared food met standards for quality and quantity before serving to patrons.
  • Made sure all staff was equipped with the knowledge of providing excellent customer service.

Education

High School Diploma -

Kathleen Senior High School
Lakeland, FL
06.2003

Skills

  • Critical Thinking
  • Active Listening
  • Effective Working Relationships
  • Constructive Feedback
  • Customer Transactions
  • Health and Safety Procedures
  • Maintaining Clean Work Areas
  • Complex Problem-Solving
  • Team Goals
  • Manage Employees
  • Handling Complaints
  • Delegation and Supervision
  • POS Terminal Operation
  • Flexible Work Schedule
  • Superior Work Ethic
  • Problem Anticipation and Resolution

Timeline

Convenience Store Manager

Friendship Corner Store
01.2021 - 02.2023

Restaurant Manager

40 West Grille & Bar
06.2008 - 01.2021

High School Diploma -

Kathleen Senior High School

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Samantha Kunstman