Samantha Lakin
Concord,NH
Summary
I am an Enthusiastic Esthetician eager to contribute to team success through hard work, and attention to detail and excellent organizational skills. I myself as an Esthetician feel it’s important to pay attention to service details. Clients or Guests are cardinal; as estheticians we should be sure they know their importance by remembering details and focusing on their wishes. From previous experience I found I am highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I am exceedingly motivated to learn, grow and excel in the Spa Industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Esthetician
Serendipty Day Spa
Pembroke, NH
10.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Esthetician
Common Man Spa
Plymouth, NH
10.2020 - 06.2023
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Contributed to significant increase in client retention rates by establishing personalized follow-up system.
Assistant Manager
Burger King
Concord, NH, USA
03.2016 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Managed inventory control processes to restore back stock, control costs and maintain sale floor levels to meet customer needs
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Trained team members in successful strategies to meet operational and sales targets
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Evaluated and communicated to a staff of 30+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiation
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 35 minutes
Shift Leader Manager
Taco Bell
Tilton, NH, USA
08.2019 - 03.2020
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set positive examples for the shift team
Education
Licensed Esthetician -
Empire Beauty School
Laconia, NH10.2020
High School Diploma -
Concord High School
Concord, NH07.2018
Skills
- Excellent Team Player
- Product Knowledge
- Accurate Money Handling
- Equipment Maintenance
- Staff Management
- Project Organization
- Relationship Development
- Problem Resolution
- Inventory Control
- Hospitality Service Expertise
- Performance Improvement
- Workflow Optimization
- Stocking and Replenishing
Certification
- Safety
- Sanitation
- Servsafe
Timeline
Esthetician
Serendipty Day Spa
10.2024 - Current
Esthetician
Common Man Spa
10.2020 - 06.2023
Shift Leader Manager
Taco Bell
08.2019 - 03.2020
Assistant Manager
Burger King
03.2016 - 06.2020
Licensed Esthetician -
Empire Beauty School
High School Diploma -
Concord High School