Samantha Lankheet-Ouwenga
Howard City
Summary
I ordered supplies, and tracked inventory, dealt with customers on the phone as well as in person. I also became a night manager and closed the store. I also was in charge of counting the safe at night, and organizing everthing.
Overview
9
9
years of professional experience
Work History
Counter Customer Service
Leppinks
08.2011 - 11.2020
- Assisted customers with inquiries, providing information on products and services
- Processed transactions accurately using point-of-sale systems
- Maintained clean and organized customer service area for enhanced experience
- Resolved customer complaints effectively, ensuring satisfaction and loyalty
- Monitored inventory levels and assisted in restocking shelves as needed
- Collaborated with team members to streamline checkout procedures
- Educated customers on promotions, driving increased sales opportunities
- Trained new staff on customer service protocols and operational standards
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Delivered exceptional service with a friendly and approachable demeanor, resulting in repeat business.
- Provided excellent communication skills when relaying complex information or addressing customer concerns.
- Developed strong relationships with regular customers, fostering trust and loyalty in our products and services.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability for all transactions.
- Adapted quickly to changing inventory or menu items as needed without sacrificing consistency in customer experience.
- Assisted management in implementing promotional strategies to boost sales during peak seasons or events.
- Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
- Promoted store loyalty programs to customers, increasing sign-ups and overall program engagement.
- Collaborated with team members to maintain sufficient inventory levels on the sales floor.
- Managed cash register accurately, ensuring proper handling of cash and credit card transactions.
- Streamlined counter operations for increased efficiency by maintaining a clean and organized workspace.
- Assisted customers with product inquiries, guiding them to make informed purchasing decisions.
- Maintained customer confidentiality by protecting sensitive information during transactions.
- Contributed to store cleanliness by completing assigned cleaning tasks promptly and efficiently.
- Handled high-stress situations calmly while prioritizing tasks according to urgency level without compromising quality service standards.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
- Exceeded daily sales targets consistently through effective upselling techniques and product knowledge sharing.
- Increased transaction speed, effectively reducing long wait times at the counter.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Offered basic technical support for clients on wide range of company products.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Tri County High School
Howard City, MISkills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Transaction accuracy
- Complaint resolution
- Staff training
- Team collaboration
- Communication skills
- Time management
- Operational efficiency
- Strong work ethic
- Quick learner
- Patience and tolerance
- Goal oriented
- Active learning
- Complaint handling
- Memory retention
- Customer focus
- Training and mentoring
- Professional appearance
- Accountability and responsibility
- Service orientation
- Product sales
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Counter Customer Service
Leppinks
08.2011 - 11.2020
High School Diploma -
Tri County High School