Samantha Leahy
Marysville,WA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Manager
Donna’s Espresso
Marysville, WA
08.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Carried out complete opening, closing and shift change duties to keep stand working efficiently and teams ready to meet customer needs.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
MA Certification - Medical Assisting
Everest College - Everett
Everett, WA03.2015
Diploma -
Marysville Pilchuck High School
Marysville, WA06.2012
Skills
- Customer Relationship Management
- Self-starting
- Team building
- Scheduling
- Plan execution
- Microsoft office
- Punctual
- Suggestive Selling
- High-Volume environments
- Problem solving
- Delegating
- Food and Beverage Service
- Employee Training
- Time Management
Timeline
Manager
Donna’s Espresso
08.2015 - Current
MA Certification - Medical Assisting
Everest College - Everett
Diploma -
Marysville Pilchuck High School