Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lee

Columbus,MS

Summary

Motivated and compassionate professional currently pursuing a degree in Psychology, with over five years of experience in retail management and customer service. Demonstrated ability to lead teams, enhance customer experiences, and apply psychological insights to real-world situations. Skilled in communication, active listening, and problem-solving, with a strong desire to transition into a counseling role. Passionate about helping individuals overcome challenges and achieve personal growth by leveraging a unique blend of retail experience and academic knowledge in psychology. Seeking to contribute to a counseling environment where empathy and support are paramount.

Overview

11
11
years of professional experience

Work History

Hardware Associate

Lowes Home Improvment
01.2021 - 07.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Accountant Assistant

Holland Holdings LLC
04.2021 - 06.2021
  • Answered phone calls regarding financial matters such as payments due.
  • Monitored the status of accounts receivable and payable to facilitate prompt processing.
  • I talked with suppliers to reconcile invoice payments.
  • Provided clerical support to all accounting professionals in department.
  • Used spreadsheets to track data and produce charts.
  • Documented business expenses and sales.
  • Organized office systems to maximize efficiency and completeness of records.
  • Analyzed and verified employee expense reports for accuracy.
  • Checked general ledger entries to increase accuracy, prevent significant errors, and identify adjustments.

Receiving Associate, Sales Floor Associate

Tractor Supply Company
06.2016 - 03.2017
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Recorded regular progress and issues with products.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Barista

Starbuck Coffee
09.2014 - 03.2017
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Sales Associate Supervisor

The Children's Place
11.2010 - 09.2014
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
08.2026

Skills

  • Six Sigma Methodologies
  • Vendor negotiation
  • Network configuration
  • Environmental awareness
  • Workplace Safety
  • Deadline Management
  • Project Support
  • Display Maintenance

Timeline

Accountant Assistant

Holland Holdings LLC
04.2021 - 06.2021

Hardware Associate

Lowes Home Improvment
01.2021 - 07.2021

Receiving Associate, Sales Floor Associate

Tractor Supply Company
06.2016 - 03.2017

Barista

Starbuck Coffee
09.2014 - 03.2017

Sales Associate Supervisor

The Children's Place
11.2010 - 09.2014

Bachelor of Arts - Psychology

Southern New Hampshire University

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Samantha Lee