Summary
Overview
Work History
Education
Skills
Accomplishments and Certifications
Timeline
background-images

ELIZABETH ZETTLER

Columbus,MS

Summary

Highly motivated individual willing to go the extra mile to be successful. Will take initiative to ensure the task at hand is done efficiently and effectively. Exceptional capacity to retain new information while maintaining a positive attitude at all times.

Overview

8
8
years of professional experience

Work History

Lead CSR

Tower Loan
06.2025 - Current
  • Responsible for taking and reviewing credit applications, soliciting to customers for any financial needs they may have, collecting on accounts, submitting insurance claims for American Federated, handling bankruptcy information and payments, investigating new leads on salvage accounts, filing garnishments, and assisting in the hiring process for finding potential fellow team members.

Case Analyst /Bankruptcy Paralegal

Harold J. Barkley, Jr.
03.2024 - 06.2025
  • Proficient in legal document preparation and case information management. Conducted plan calculations for the Debtor. Responsible for mailing out information to the Debtor and Attorney regarding meeting of creditors, uploading all information into the database, filing all motions with court, revised docket and claims activity reports for any errors or late filings. Communicated with attorneys regarding the Debtor's Plan and amount to be paid towards each claim. Would aid senior attorneys in critical case strategies, contributing to favorable outcomes.

Branch Manager

Tower Loan
12.2022 - 02.2024
  • Elevated branch performance by strategically managing and enhancing team capabilities. Developed and implemented plans for attaining delinquency goals. Reviewed credit applications, collected on accounts, submitted insurance claims for American Federated, handled bankruptcy information and payments, investigated new leads on salvage accounts, solicited to customers for any financial needs they may have had, and oversaw the hiring process for possible team members. Hired as a Customer Service Representative and promoted to Manager Trainee in September. Became co-manager in Columbus in January.

Human Resource Internship

Steel Dust Recycling
05.2022 - 10.2022
  • Created PowerPoint presentations to present to employees, helped conduct interviews for potential job candidates, organized job fairs at different locations, input personal information for employees into the database, and helped organize and discard files.

Bartender / Waitress

Longhorn Steakhouse
03.2018 - 01.2024
  • Responsible for taking care of a section full of guests, ringing in their orders, handling cash and debit payments, ensuring their service was efficient and enjoyable, and making bar drinks as well.

Education

Master's in Business Administration - Human Resources, Minor in Finance

Mississippi University For Women
Columbus, MS
12.2022

BBA - Human Resources Management

Mississippi University For Women
Columbus, MS
12.2021

Associate's in Business Administration -

East Mississippi Community College
Mayhew, MS
12.2019

High School Diploma - undefined

Caledonia High School
Caledonia, MS
05.2018

Skills

  • Detail Oriented
  • Multitasking
  • Communication
  • Reliability
  • Time Management
  • Problem Solving
  • Proficient in Microsoft Office

Accomplishments and Certifications

  • Notary Public Official (MS) - Commission expires November 23, 2029
  • Licensed Insurance Agent American Federated Insurance Company | January 2023
  • Mayor's Youth Council (Columbus, MS) | 2017
  • Hugh O'Brian Youth Leadership Seminar (Millsaps College) | January 2015
  • Lowndes Young Leaders - Columbus Chamber of Commerce | August 2015

Timeline

Lead CSR

Tower Loan
06.2025 - Current

Case Analyst /Bankruptcy Paralegal

Harold J. Barkley, Jr.
03.2024 - 06.2025

Branch Manager

Tower Loan
12.2022 - 02.2024

Human Resource Internship

Steel Dust Recycling
05.2022 - 10.2022

Bartender / Waitress

Longhorn Steakhouse
03.2018 - 01.2024

High School Diploma - undefined

Caledonia High School

Master's in Business Administration - Human Resources, Minor in Finance

Mississippi University For Women

BBA - Human Resources Management

Mississippi University For Women

Associate's in Business Administration -

East Mississippi Community College
ELIZABETH ZETTLER