ELIZABETH ZETTLER
Columbus,MS
Summary
Highly motivated individual willing to go the extra mile to be successful. Will take initiative to ensure the task at hand is done efficiently and effectively. Exceptional capacity to retain new information while maintaining a positive attitude at all times.
Overview
8
8
years of professional experience
Work History
Lead CSR
Tower Loan
06.2025 - Current
- Responsible for taking and reviewing credit applications, soliciting to customers for any financial needs they may have, collecting on accounts, submitting insurance claims for American Federated, handling bankruptcy information and payments, investigating new leads on salvage accounts, filing garnishments, and assisting in the hiring process for finding potential fellow team members.
Case Analyst /Bankruptcy Paralegal
Harold J. Barkley, Jr.
03.2024 - 06.2025
- Proficient in legal document preparation and case information management. Conducted plan calculations for the Debtor. Responsible for mailing out information to the Debtor and Attorney regarding meeting of creditors, uploading all information into the database, filing all motions with court, revised docket and claims activity reports for any errors or late filings. Communicated with attorneys regarding the Debtor's Plan and amount to be paid towards each claim. Would aid senior attorneys in critical case strategies, contributing to favorable outcomes.
Branch Manager
Tower Loan
12.2022 - 02.2024
- Elevated branch performance by strategically managing and enhancing team capabilities. Developed and implemented plans for attaining delinquency goals. Reviewed credit applications, collected on accounts, submitted insurance claims for American Federated, handled bankruptcy information and payments, investigated new leads on salvage accounts, solicited to customers for any financial needs they may have had, and oversaw the hiring process for possible team members. Hired as a Customer Service Representative and promoted to Manager Trainee in September. Became co-manager in Columbus in January.
Human Resource Internship
Steel Dust Recycling
05.2022 - 10.2022
- Created PowerPoint presentations to present to employees, helped conduct interviews for potential job candidates, organized job fairs at different locations, input personal information for employees into the database, and helped organize and discard files.
Bartender / Waitress
Longhorn Steakhouse
03.2018 - 01.2024
- Responsible for taking care of a section full of guests, ringing in their orders, handling cash and debit payments, ensuring their service was efficient and enjoyable, and making bar drinks as well.
Education
Master's in Business Administration - Human Resources, Minor in Finance
Mississippi University For Women
Columbus, MS12.2022
BBA - Human Resources Management
Mississippi University For Women
Columbus, MS12.2021
Associate's in Business Administration -
East Mississippi Community College
Mayhew, MS12.2019
High School Diploma - undefined
Caledonia High School
Caledonia, MS05.2018
Skills
- Detail Oriented
- Multitasking
- Communication
- Reliability
- Time Management
- Problem Solving
- Proficient in Microsoft Office
Accomplishments and Certifications
- Notary Public Official (MS) - Commission expires November 23, 2029
- Licensed Insurance Agent American Federated Insurance Company | January 2023
- Mayor's Youth Council (Columbus, MS) | 2017
- Hugh O'Brian Youth Leadership Seminar (Millsaps College) | January 2015
- Lowndes Young Leaders - Columbus Chamber of Commerce | August 2015
Timeline
Lead CSR
Tower Loan
06.2025 - Current
Case Analyst /Bankruptcy Paralegal
Harold J. Barkley, Jr.
03.2024 - 06.2025
Branch Manager
Tower Loan
12.2022 - 02.2024
Human Resource Internship
Steel Dust Recycling
05.2022 - 10.2022
Bartender / Waitress
Longhorn Steakhouse
03.2018 - 01.2024
High School Diploma - undefined
Caledonia High School
Master's in Business Administration - Human Resources, Minor in Finance
Mississippi University For Women
BBA - Human Resources Management
Mississippi University For Women
Associate's in Business Administration -
East Mississippi Community College