Samantha Lee
Newport Beach,CA
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship-building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
EYLA Lash and Brow
Newport Beach, California
03.2026 - Current
- Answer phone calls and messages for salon inquiries
- Check in clients and verify appointment details
- Greeted customers at the entrance to create a welcoming atmosphere. and interact with clients while waiting for service
- Schedule lash and brow appointments using booking software
- Process payments through point-of-sale system and cash
- Maintain tidy front desk, reception and retail area
- Resolve any customer complaints or issues in a timely fashion following established protocols
Sales Associate
ThirdLove
03.2024 - 06.2024
- Established rapport with customers to enhance service experience and encourage repeat business.
- Engaged with customers to build loyalty and foster long-term relationships.
- Handled cash transactions efficiently, ensuring accuracy and compliance with cash handling policies.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced team productivity by fostering a positive work environment and supporting colleagues.
Intern
Pioneer Circuits
06.2023 - 08.2023
- Applied learned concepts to relevant work situations, gaining practical industry experience.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assisted staff members with daily tasks, enabling focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports for improved accessibility and efficiency.
- Entered invoice data accurately into accounting software.
- Recorded employee work hours in time-tracking system.
Sales Associate
KESTAN
Irvine, CA
05.2022 - 08.2022
- Restocked shelves as needed to ensure sufficient inventory levels
- Maintained cleanliness of store environment including floors, windows, displays
- Built and maintained relationships with peers and upper management to drive team success
- Sold various products by explaining unique features and educating customers on proper application or usage
- Processed transactions using a point-of-sale system
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Received and displayed product shipments on store retail shelves upon delivery
Education
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05-2028
Some College (No Degree) - Manicuring
Cosmo Beauty College
Garden Grove, CA01-2026
High School Diploma -
Sage Hill Highschool
Newport Beach05-2024
Skills
- Point-of-sale processing
- Client service
- Client service support
- Appointment scheduling
- Customer service
- Guest relations
- Cosmetic service support
- Beauty service assistance
- Time management
- Problem-solving skills
- Client engagement
- Teamwork and collaboration
- Interpersonal communication
- Results-driven
Languages
- English: Native/Bilingual
- Spanish: Professional
- Korean: Elementary
Timeline
Front Desk Receptionist
EYLA Lash and Brow
03.2026 - Current
Sales Associate
ThirdLove
03.2024 - 06.2024
Intern
Pioneer Circuits
06.2023 - 08.2023
Sales Associate
KESTAN
05.2022 - 08.2022
Associate of Arts - Psychology
Orange Coast College
Some College (No Degree) - Manicuring
Cosmo Beauty College
High School Diploma -
Sage Hill Highschool