Samantha Leisher
Laurel,MD
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician, (PTCB)
Giant Pharmacy
Burtonsville
09.2021 - Current
- Managed prescription processing and fulfillment operations.
- Assisted in resolving insurance billing discrepancies. Supported team efforts in addressing insurance-related issues.
- Achieved high-quality medication preparation through precise reconstitution and compounding practices.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted customers in selecting over-the-counter medications and provided product information.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Maintained inventory levels, ensuring proper stock of medications and supplies.
- Coordinated with doctors to ensure accurate prescription clarification and manage verbal refill requests.
- Responded to various phone calls, addressing customer needs and providing accurate information.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Executed vaccination initiatives in high-need areas, ensuring access for 200+ patients.
- Usage of EMR systems like Enterprise/PickPoint.
- Initiated and oversaw vaccination administration starting October 2022.
Pharmacy Clerk
Giant Pharmacy
Burtonsville
01.2021 - 08.2021
- Coordinated efficient pick-up and drop-off of prescriptions to maintain customer satisfaction.
- Executed patient reminder calls to enhance service efficiency and ensure timely pickups.
- Assisted customers by answering calls and processing refill requests.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Initiated training program for pharmacy technician in May 2021.
Cashier & Self Scan Monitor
Giant Food
Burtonsville
06.2019 - 12.2020
- Executed scanning and bagging of groceries with precision and efficiency.
- Ensured customer satisfaction and drove sales performance through effective service delivery.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
ADN, RN -
Howard Community College
Howard County05-2026
High School Diploma -
Reservoir High School
Howard County05-2020
Skills
- Client support
- Technical proficiency
- Clear verbal communication
- Strong organizational abilities
- Consistent reliability
- Supportive team member
- Effective team collaboration
- Analytical problem solving
- Highly efficient
Certification
- Maryland Pharmacy Technician, PTCB
- Maryland CNA license
- Maryland Vaccination Technician license
- BLS certification AHA
- NIH Stroke Scale ASA
Timeline
Pharmacy Technician, (PTCB)
Giant Pharmacy
09.2021 - Current
Pharmacy Clerk
Giant Pharmacy
01.2021 - 08.2021
Cashier & Self Scan Monitor
Giant Food
06.2019 - 12.2020
ADN, RN -
Howard Community College
High School Diploma -
Reservoir High School