Samantha Leon
Algonquin,IL
Summary
Customer service professional with strong multitasking and time management skills. Proven ability to enhance client
experiences through effective communication and organizational practices. Adaptable and committed to maintaining
high standards in fast-paced environments. Dedicated to supporting team collaboration and promoting a positive work
atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
LIFTED Cycle + Strength
Louisville, Kentucky
01.2026 - Current
- Supported clients upon arrival, ensuring a welcoming environment and positive first impressions.
- Ensured organized and clean front desk area to promote a welcoming environment for clients and staff.
- Managed appointment scheduling for personal training and group classes.
- Provided detailed information on services and promotions to foster client engagement
- Assisted with payment processing, ensuring smooth transactions and client satisfaction
- Compiled end-of-day reports summarizing guest activity, facilitating administrative oversight and decision-making.
Reception Assistant
Shine Salon & Dry Bar
Huntley, Illinois
01.2024 - Current
- Greeted clients warmly and ensured a positive salon experience.
- Managed appointment scheduling, optimizing client flow and enhancing service delivery
- Assisted stylists by preparing tools and products before client sessions.
- Maintained cleanliness and organization of the reception area and waiting space.
- Handled client inquiries and provided information about services offered at the salon.
- Processed payments and managed transactions smoothly at the front desk.
- Promoted salon services to clients during visits, enhancing awareness and engagement.
- Answered incoming calls promptly and directed them appropriately.
Restaurant Hostess
Biaggi's Ristorante Italiano
Algonquin, Illinois
03.2023 - 02.2025
- Greeted guests warmly and ensured smooth seating arrangements.
- Coordinated with staff to maintain clean and organized reception and waiting areas.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
- Monitored dining area to assess guest satisfaction and coordinated timely service responses.
- Assisted in training new staff on hosting procedures and customer service standards.
- Cultivated relationships with customers to enhance guest loyalty and encourage repeat visits.
- Assisted restaurant staff in planning and organizing events to ensure seamless operations.
Education
Some College (No Degree) - Marketing Management
University of Louisville
Louisville, KY05-2028
High School Diploma -
Harry D Jacobs High School
Algonquin, IL05-2025
Skills
- Customer interaction
- Conflict resolution
- Organizational skills
- Attention to detail
- Team collaboration
- Communication skills
- Problem-solving skills
- Marketing support
Languages
English
Native/ Bilingual
Spanish
Limited
Polish
Limited
Timeline
Front Desk Assistant
LIFTED Cycle + Strength
01.2026 - Current
Reception Assistant
Shine Salon & Dry Bar
01.2024 - Current
Restaurant Hostess
Biaggi's Ristorante Italiano
03.2023 - 02.2025
Some College (No Degree) - Marketing Management
University of Louisville
High School Diploma -
Harry D Jacobs High School