Samantha Lis
Henderson ,NV
Summary
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Talented Sales Representative with excellent lead generation potential and more than 12 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
Time Share Sales
Wyndham Vacation Ownership
Las Vegas, NV
06.2022 - 08.2022
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Maintained client lead database and consistently updated information to keep data current.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Generated quality referrals or sales leads.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
VIP Waitress/Promoter
Sapphires
Las Vegas, NV
04.2017 - 04.2022
- Advertise for the club
- Bring business to the door
- Champagne Sales
- Customized Guest experience
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Mart Anthony's
Chicago, IL
05.2020 - 01.2021
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Transfer Agent
Assurance
Chicago , IL
04.2019 - 12.2020
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Cocktail Waitress
TAO
Chicago, IL
05.2019 - 03.2020
- Greeted new customers, discussed specials, and took drink orders.
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
VIP Waitress
Scores Gentlemens Club
Stone Park, IL
12.2014 - 01.2020
- Provide bottle service
- Upselling champagne sales $100,000 plus
- Provide unique guest experience
- Monthly contest winner in bottle sales
- Work in team environment
- Inputting drinks
Sales Associate
Midtown Athletic Club
Riverwoods, IL
02.2011 - 10.2014
- Tour Guests
- Sell Memberships
- Input Leads
- Follow up leads
- Create corporate sales events
- Guest relations
Reservation Specialist
Tao Group
Las Vegas, NV
12.2009 - 01.2011
- Answer and delegate all incoming phone calls
- Multi task in high volume environment
- Create server map
- Create guest reservations
- Accommodate all special requests
- Seat Guests
Server/Waiter
Champps Restaurant & Bar
, IL
08.2008 - 12.2009
- Learn the menu
- Upsell items
- Provide unique guest experience
- Work in a team setting
Hostess
Lettuce Entertain You/Wildfire - Lincolnshire
, IL
12.2006 - 07.2008
- Answer Phones
- Take carry-out orders
- Greet Guests
- Seat Guests
- Pack carry-out orders
- Make Reservations
Hostess
Cys Crab House
Wheeling, IL
09.2004 - 12.2006
- Greet Customers
- Answer Phone Calls
- Make Reservations
- Create Server Sections
- Open and Close
- Polish Silverware
Education
Time Share License -
ABC Reality
Las Vegas, NV 06.2022 - 07.2022
Real Estate License - Real Estate
Trade School, RES
10.2020 - 11.2020
Skills
Guest Relations Experienceundefined
Timeline
Time Share Sales
Wyndham Vacation Ownership
06.2022 - 08.2022
Time Share License -
ABC Reality
06.2022 - 07.2022
Real Estate License - Real Estate
Trade School, RES
10.2020 - 11.2020
Bartender
Mart Anthony's
05.2020 - 01.2021
Cocktail Waitress
TAO
05.2019 - 03.2020
Transfer Agent
Assurance
04.2019 - 12.2020
VIP Waitress/Promoter
Sapphires
04.2017 - 04.2022
VIP Waitress
Scores Gentlemens Club
12.2014 - 01.2020
Sales Associate
Midtown Athletic Club
02.2011 - 10.2014
Reservation Specialist
Tao Group
12.2009 - 01.2011
Server/Waiter
Champps Restaurant & Bar
08.2008 - 12.2009
Hostess
Lettuce Entertain You/Wildfire - Lincolnshire
12.2006 - 07.2008
Hostess
Cys Crab House
09.2004 - 12.2006
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