Samantha Livingston
Stanwood,IA
Summary
Passionate hospitality professional with an AAS in Hospitality Management. Proven success in creating high-performing teams and delivering exceptional guest experiences. Skilled in creating a positive work environment through supportive leadership and open communication. Proficient at balancing multiple tasks, problem-solving effectively, and achieving organizational objectives. Possesses strong organizational and time management abilities.
Overview
12
12
years of professional experience
Work History
Marketing and Events Director
Elmcrest Country Club
12.2021 - Current
- Serves as the Club's lead marketing role, coordinating and delegating tasks amongst the administrative team
- Coordinates and manages a wide range of events, from intimate family gatherings, business functions, life events, and weddings
- Manages event logistics, including room setup, food and beverage arrangements, and audio visual equipment
- Established relationships with membership and guests
- Consistently demonstrates a strong commitment to guest satisfaction by paying close attention to every detail
- Maintains and develops Club's social media platforms, event emails, newsletters, website, signs and other marketing materials
- Develops and manages an annual club calendar to optimize event scheduling and member engagement
- Collaborates with department heads to integrate departmental activities and ensure alignment with club goals
- Maintains profit and loss report on all events held at Club to ensure profitability
Assistant Food and Beverage Manager
Elmcrest Country Club
02.2019 - 12.2021
- Held daily shift meetings with service staff to review club activities, assign tasks, and ensure operational efficiency
- Cross-trained servers to handle multiple roles during peak times, ensuring operational efficiency
- Conducted onboarding and training responsibilities
- Created weekly work schedules for the service team, ensuring adequate staffing levels across all clubhouse locations
- Collaborated closely with department heads to deliver exceptional member experiences during all club activities
- Conducted monthly inventory and ordering product for designated food and beverage areas
Server
Elmcrest Country Club
04.2016 - 01.2019
- Built long-term relationships with members through a variety of services and friendly accommodations
- Serviced dining areas, private events and banquets to accommodate groups including business dinners, sales presentations, club activities, weddings and special events.
Cashier Sales Associate
Old Navy
11.2015 - 03.2016
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store and arranged store stock into appealing displays.
Cashier Food Prep
Dairy Queen
03.2012 - 11.2014
- Emphasized fast, friendly customer service while handling products and equipment in accordance with safety and sanitation guidelines during closing and opening duties.
Education
AAS Hospitality Management -
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma - undefined
Marion High School
Marion, IASkills
- Customer Service
- Strategic Planning
- Logistics Management
- Staff Development
- Budget Management
- Verbal and Written Communication
- Team Management
- Marketing and Promotion
Community Service
Member of the American Hotel and Lodging Association, Member of National Restaurant Association, community service accomplished through Marion High School.
Timeline
Marketing and Events Director
Elmcrest Country Club
12.2021 - Current
Assistant Food and Beverage Manager
Elmcrest Country Club
02.2019 - 12.2021
Server
Elmcrest Country Club
04.2016 - 01.2019
Cashier Sales Associate
Old Navy
11.2015 - 03.2016
Cashier Food Prep
Dairy Queen
03.2012 - 11.2014
AAS Hospitality Management -
Kirkwood Community College
High School Diploma - undefined
Marion High School
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