Samantha Lombardi

• Coached staff on strategies to enhance performance and improve customer relations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Built and maintained productive relationships with employees.
• Cared for all animals as for feeding, medication, grooming and playtimes
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.

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• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Managed scheduling, training and inventory control.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.