Samantha Lombardo
Crystal Lake,IL
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
3
3
years of professional experience
Work History
Head Cashier
Home Depot
Crystal Lake, IL
02.2022 - Current
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
School Supervisor
District 47
Crystal Lake, IL
08.2021 - Current
- Maintained accurate documentation regarding staff disciplinary actions taken against students or employees.
- Created a safe learning environment for students by monitoring classrooms and hallways for appropriate behavior.
- Assisted teachers in class supervision and organization during lunch, recess and special activity periods.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05-2003
Skills
- Customer Service Management
- Supply Restocking
- Shift Scheduling
- Loss Prevention
- Price Verification
- Equipment Troubleshooting
- Training and coaching
- Drawer balancing
- Payment Processing
- Transaction Management
- Workplace Safety
- Verbal/written communication
Timeline
Head Cashier
Home Depot
02.2022 - Current
School Supervisor
District 47
08.2021 - Current
High School Diploma -
Schaumburg High School
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