Samantha Lopez
San Antonio,TX
Summary
Proven housekeeping professional with a track record of enhancing cleanliness and guest satisfaction at Brenda’s Cleaning Services. Skilled in using advanced cleaning techniques and fostering teamwork, I significantly improved overall cleanliness ratings. Expert in customer service, adept at managing high call volumes and resolving complaints with professionalism, ensuring repeat business and elevated guest experiences.
Overview
3
3
years of professional experience
Work History
House Keeper
Brenda’s Cleaning Services
09.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained a clean, organized workspace to ensure the health and safety of both children, pet and staff members.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Biology
San Antonio College
San AntonioAnimal Wildlife Science
Texas A&M Kingsville
Kingsville Tx03.2026
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Team Work Scheduling
- Collaborative team work
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Keeper
Brenda’s Cleaning Services
09.2021 - Current
Biology
San Antonio College
Animal Wildlife Science
Texas A&M Kingsville
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