Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Samantha Lozoya

Laredo,TX

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever
Laredo, TX
04.2025 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Conferred with customers by telephone or in-person to provide information about products or services and take orders.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.

Front Desk Receptionist

Planet Dental & Orthodontics
Laredo, TX
07.2024 - 03.2025
  • Updated and maintained office policies and procedures.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled and confirmed appointments for clients and staff.
  • Completed basic bookkeeping and document filing.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Education

High School Diploma -

Raymond And Tirza Martin High School
Laredo, TX
05-2022

Some College (No Degree) - Biology

Laredo Community College
Laredo, TX

Skills

  • Computer skills
  • Good Telephone Etiquette
  • Written communication
  • Active listening
  • Verbal communication
  • Appointment scheduling
  • Customer service
  • Problem resolution
  • Time management
  • Attention to detail
  • Professional demeanor
  • Teamwork and collaboration

Affiliations

  • Have a passion for creating art and music!

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Earned the Principles Award in the 3rd grade.
  • Received Culinary Certification at high school graduation.
  • Graduated high school with Honors
  • Made the Deans List first semester of college.

Certification

  • Culinary Certification in 2022

Timeline

Customer Service Representative

Foundever
04.2025 - Current

Front Desk Receptionist

Planet Dental & Orthodontics
07.2024 - 03.2025

High School Diploma -

Raymond And Tirza Martin High School

Some College (No Degree) - Biology

Laredo Community College

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Samantha Lozoya