Samantha Lugo
Huntingdon Valley,PA
Summary
Customer service and sales specialist with proven relationship-building skills and expertise in operational optimization. Achieved effective communication and financial management by engaging with over 100 prospects daily and managing membership collections. Proficient in report generation and data collection to drive financial success and enhance client relations.
Overview
4
4
years of professional experience
Work History
CycleBar Experience Specialist
CycleBar
Abington, USA
08.2023 - Current
- Facilitated seamless onboarding for new riders within fitness and cycling environment.
- Maintained contact with over 100 prospects daily to drive CycleBar Abington's growth.
- Managed memberships and collected late payments to sustain financial health.
- Cultivated strong relationships with clientele to enhance overall studio operations and efficiency.
Lead camp counselor
Dolphin Swim Club
Somerton, USA
06.2021 - 08.2024
- I was incharge of a team of counselors under me ranging from about 2-5.
- In managing this team I was incharge of reporting to guardians of the children, writing reports, and ensuring a welcoming and playful environment to the children ranging in ages 03-13.
- Assisted in the planning of field trips and special events onsite.
Education
BBA - Finance
Temple University
Philadelphia, PA05-2028
High School Degree - Langhorne, PA
Neshaminy High School
Langhorne, PA06.2025
Skills
- Time management
- Customer service
- Team leadership
- Sales strategies
- Communication skills
- Analytical thinking
Awards
- BCIT Student of the Month, Granted for hard work and dedication to business work in school.
- BCIT Senior of the Month, Granted for outstanding class work and dedication.
- The American Legion Award, Given for commitment to the community and dedication to helping others.
- Economics and Finical Literacy Certificate, Awarded for completing qualified class work and excelling in business programs.
- National client service award winner - Future Business Leaders of American NCL 25'
Languages
English
Native/ Bilingual
Czech
Full Professional
Timeline
CycleBar Experience Specialist
CycleBar
08.2023 - Current
Lead camp counselor
Dolphin Swim Club
06.2021 - 08.2024
BBA - Finance
Temple University
High School Degree - Langhorne, PA
Neshaminy High School
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