Samantha Lugo

Henderson,NV

Summary

Detail-oriented professional with experience in financial transactions, account management, and high-volume data processing. Strong background in handling payments, resolving discrepancies, and maintaining accurate records. Proven ability to work efficiently in fast-paced environments while ensuring accuracy and compliance.

Overview

years of professional experience

Work History

Transfer Specialist / Concierge Representative

Horizon Trust Company

Las Vegas

07.2023 - Current

- Process and review financial transfer requests with a high level of accuracy
- Verify account information and supporting documentation for transactions
- Maintain detailed records of transfers, account updates, and financial activity
- Communicate with clients and internal departments to resolve discrepancies
- Ensure compliance with company policies and financial procedures
- Manage sensitive financial data with strict attention to detail

Partner Support Specialist

Sunbit, Inc

02.2023 - 07.2023

- Assist with billing issues, payment processing, and account discrepancies
- Maintain and update financial and customer records in internal systems
- Investigate and resolve transaction-related issues
- Communicate with partners to ensure timely resolution of payment concerns
- Perform high-volume data entry with strong accuracy

Order Management / Billing Support

Knoah Solutions

Las Vegas

05.2018 - 04.2021

- Processed orders, refunds, and billing adjustments
- Reviewed customer accounts and resolved payment discrepancies
- Maintained spreadsheets and databases with financial data
- Handled payment-related inquiries and account updates
- Ensured accurate documentation and record-keeping

Education

High School Diploma -

Zephyrhills High School

Skills

- Accounts Payable Support
- Invoice & Payment Processing
- Data Entry & Record Management
- Account Reconciliation
- Billing & Discrepancy Resolution
- Microsoft Excel

-Teamwork
-Organization skills
- Customer Communication
- Time Management & Organization
-Critical thinking

Timeline